Information technology professional with experience in information security, compliance and technical support operations. RSA Archer Certified with hands-on experience in design and implementation of GRC processes and security metrics.Skilled in research, analysis, reporting and database design. Experienced in development of user workflow and compliance processes.Excellent communication and problem resolution skills with ability to perform effectively in high pressure environments. CISSP and ITIL v3 certified.Specialties: Archer GRC framework, business analysis, customer service, information security, compliance