Bobbie Mount Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Promoted through various roles within the company for exhibiting strong team leadership, customer support, promoting company culture, and exceeding goals within timeframes.
• Serve as the primary point of contact for customers regarding settlement inquiries, discrepancies, and issues.
• Facilitate the timely and accurate processing of settlements, ensuring adherence to regulatory requirements and internal policies.
• Deliver settlements process enhancements by identifying pain point and working with internal technology team to deliver and enhance the One Angle portal at delivering improved efficiency and accuracy to vendors and.
• Collaborate with internal teams such as credit, sales and risk to resolve settlement-related issues effectively.
• Investigate and resolve discrepancies in settlement transactions promptly, maintaining high levels of accuracy and attention to detail.

Sydney, New South Wales, Australia

• Lead the establishment of an offshore settlements team, including training, and onboarding team members.
• Provided leadership and guidance to team members, fostering a collaborative and high-performance culture.
• Oversaw day-to-day operations of the settlements team, including transaction processing, reconciliation, and dispute resolution.
• Monitored key performance indicators (KPIs) and implemented performance improvement initiatives to enhance team efficiency and productivity.
• Acted as the primary escalation point for complex settlements issues, working closely with internal and external stakeholders to resolve issues promptly.
• Developed and implemented standard operating procedures (SOPs) for settlements processes, ensuring compliance with regulatory requirements and industry best practices.

Sydney, New South Wales, Australia

• Processed settlement transactions, including trade confirmations, trade allocations, and trade settlements.
• Conducted thorough reviews of trade documentation to ensure accuracy and compliance with regulatory requirements.
• Worked closely with internal teams such as trading, operations, and compliance to resolve settlement-related issues and discrepancies.
• Provided support to senior team members in investigating and resolving settlement discrepancies and exceptions.
• Maintained accurate records and documentation of settlement activities, ensuring adherence to internal policies and procedures.

Bradford, United Kingdom

• Managed relationships with major supermarket retailers Morrisons and Iceland, ensuring high standards and meeting targets through tailored Ecommerce solutions and relationship management.
• Implemented online solutions to boost image and data coverage across multiple platforms, resulting in a 10% increase in Facebook follows within three months through strategic advertising.
• Achieved a 98% online launch for Christmas 2017, ensuring full range presence across all portals for each retailer.
• Drove revenue growth by introducing innovative approaches, such as online videos, to attract new business and enhance customer engagement.
• Proposed enhancements for product offerings via website platforms to improve customer experience and satisfaction.
• Collaborated with internal teams and external suppliers to streamline processes for obtaining samples, images, and data capture.

Bradford, United Kingdom

• Cultivated and managed relationships with suppliers, manufacturers, and trading teams to achieve on-shelf availability targets while minimizing product waste.
• Provided accurate demand forecasts for range launches, promotions, and seasonal events, ensuring optimal inventory levels and customer satisfaction.
• Monitored range performance closely to maintain high availability while minimizing mark downs, meeting key performance indicators (KPIs) consistently.
• Collaborated with suppliers and trading teams to align forecasts and logistics for special delivery requirements, optimizing supply chain efficiency.
• Successfully managed one of the highest profile areas within bread and cakes over the summer, achieving all KPIs within the first year of tenure.
• Developed new processes for fresh cream cake suppliers to receive estimates and ensured alignment on promotional volumes, enhancing operational efficiency and accuracy.

Leeds, United Kingdom

Helping clients achieve their health and fitness goals· Instruct classes with up to 20 attendees across areas of Spinning, Boxing and Circuits · 1-to-1 training personalised sessions within the gym and home environment, tailored to the clients needs and abilities

Leeds, United Kingdom

• Optimized and streamlined the flow of goods through the supply chain, keeping a close eye on availability and costs.
• Worked upstream with various teams within the company to understand what workload and supply chain requirements are needed in the future months, for range changes, events and promotions.
• Diary and Mailbox Management- Ensuring various mailboxes were organised and kept up to date.
• Built effective and efficient working relationships with suppliers and depots, both in the UK and overseas.
• Provided outstanding customer service to our customers, both internal and external customers.

Leeds, United Kingdom

• Responsible for answering store calls when availability issues arise in store.
• Dealing with the problem promptly and over the phone, working in a team of 10 making sure we all hit targets.
• Main contact for all fresh produce calls.
• Key Colleague for all new starters which came into Asda Home Office as part of their initial training.

Halifax, United Kingdom

• Delivered forecasts to meet requirements for B2B customers.
• Maintained over 98% productivity within the factory.
• Managed data quality issues.
• Supervised and maintained the team mailboxes including designating emails to members of the team.
• Oversaw the statutory training and mailboxes for the team, making sure training was completed within the deadlines and delegating out tasks to the team.
• Had ownership of the teams Business Continuity Plan.