Bobbie Jo Hanson (Seva) Email & Phone Number

Roseville, California, United States

• 10 years Learning and Development experience• Developed engaging course materials includingpresentations, webinars, videos, guides, andadditional training support collateral.• Delivered engaging and entertainingpresentations to sustain employee attention andengagement.• Hosted and facilitated over 3000 employees in liveVirtual and in-person training• Partnered with SMEs and stakeholders to analyzeand review deliverables for accuracy and quality.• Strategic thinker and lover of interestingchallenges.• Acted as a team leader in group projects,delegating tasks and providing feedback• Effective communicator, collaborator, andcoordinator, with strong organizational skills.

The Heart Of California

• Supported 45 Branches in CA• Worked closely with Branch Leadership to provideproduct training & sales support • Developed recruiting strategies to identifyqualified candidates and build a network.• Achieved recruiting goals and service targets bycultivating and securing a new customerrelationships.

Rocklin

Transitioned from the Registration department to newly developed Compliance department. Worked my way from auditor to Compliance Trainer and Project coordinator. Developed training procedures and oversee a variety of projects. Assisting branches and internal staff in all things compliance. Service and solution-oriented.• Compliance training for all employees, internal staff, and branch support. • Assist Company Trainer when needed: Processor Training Presenter and representative for compliance department on all processor calls. • Work directly with Integration/Transition branches to get them up and running smoothly through the compliance process.• Maintain records for company compliance: SARS and Fair Lending. Per state regulation• Assist management with state audits and prepare for HUD examinations.• Developed policy and procedures based on results from state exams/audits.• Assist in developing compliance documents to help train and maintain in the branch.• Support Compliance Supervisor and management team.

Elk Grove

Supported six Reps in the field and managed their pipelines internally. Set monthly goals and exceeded projected numbers, worked very closely with internal staff. Directed Processors and LO’s to resources and navigated through problems to get loans closed. • Weekly meetings with Reps to review pipelines and to set monthly goals.• Proactively working with processors to solve issues.• Assisted Branch manager in day to day operations of the office.• Worked closely with internal staff to get loans moved through the system fast and efficiently.• Provided high level of customer service to branches, Reps and internal staff.

San Jose/ Sacramento

Loan Processor II/Office Manager, 08/2006 to presentJr. Processor/ Receptionist, 08/2005 – 08/2006Promoted to Office Manager Position; contributed to build Mortgage Magic Sacramento and maintain their company image. Oversaw a wide variety of administrative functions, collaborated with CEO to oversee marketing campaigns and proactively developed a streamline loan process. • Obtained the necessary Real Estate and Notary Licenses.• Successfully organized staff functions and trainings.• Initiated an aggressive campaign of cold-calling, offering referral incentives, and participating in networking events.• Excelled within service-oriented industry. Cultivated positive relationships and expanded business through word-of-mouth referrals.• Responsible for the coordination and closing of over 250 loans.• Spearheaded fundraising activities for local non- profit group, My Sister’s House. Assembled team of 20 for the Run for a Safe Haven.  Provided credit counseling for residents. Organized the Back to Work Make Over for residents.