Bobbie Warner, Pmp, Csm, Mba Email and Phone Number

Lead teams to provide services and support for full life cycle of Odessa customers. Provide account direction, own key client relationships and develop business strategies across cross-functional teams. Identify and groom leaders within the Delivery Organization.

Lead large strategic accounts through full life cycle of relationship. Responsible for all aspects of Odessa services, customer satisfaction and continual revenue. Build trust and maintain senior level relationships with external and internal stakeholders. Lead and motivate matrix team to support client to achieve success. A true customer advocate.

Manage all aspects of multiple strategic IT implementation projects for our clients. Manage and collaborate with all members of the project team, communicate with all stakeholders. Build strong relationships as main client contact. Responsible for developing and maintaining PMO best practices, methodologies and processes.

• Lead client engagements in CRM, direct marketing with digital focus and customer experience.• Assist client with direct marketing strategies and implementation involving direct mail, email, digital, social and mobile channels.• Manage financial aspects of account, quality control and internal teams with focus on growth.• Directed day-to-day operations of marketing account team for more than 300 luxury automotive dealers. Managed thousands of customized campaigns generating more than 18 million solicitations a year with positive ROI. Dealer satisfaction ratings with consultants higher than 90%. • Strategized, planned and implemented development of digital marketing portal including integrating multiple databases and ongoing data feeds.

• Developed PMO structure and processes for new team within IT department while personally obtaining PMP certification.• Successful launch of new CRM system (salesforce.com) with 300 sales users over four divisions; delivered on time (2.5 months) and on budget.• Effectively led acquisition teams to ensure smooth integration of five new companies into corporate processes. Point-person for all facets of the mergers.• Implemented HRIS application with a hard ROI of more than 100% within 3 years; delivered on time and on budget.

• Increased customer satisfaction by 10% within two years while reducing payroll expenses.• Decreased resolution times by 23% within three years.• Managed call center, technical support, consulting and custom programming staff.• Used quality methodologies to resolve root causes of problems and cut costs.• Promoted to manage consulting group in April 1997 while continuing consulting with customers.• Traveled nationwide assisting customers with implementation of software. • Advised customers on operational procedures, industry best practices and software use. • Trained users at customer location and in classroom setting.• Average customer satisfaction rating more than 90%.