Bob Bigaj Email & Phone Number

Buffalo/Niagara, New York Area

MVP Network Consulting is a managed services provider for IT systems and infrastructure. Partner Support provides remote monitoring of client systems to allow proactive support. Also provide phone and remote support for covered systems including workstations, servers, IP and hosted phone systems, networks and various cloud based solutions.

Cheektowaga, Ny

Primarily responsible for configuration, installation and support of retail Point of Sale systems using NCR Counterpoint SQL. This includes configuring Windows servers and Microsoft SQL servers, setting up networks with remote access and VPN connections as needed. Also building Point of Sale registers and configuring within the network and Point of Sale software requirements. Support of Point of Sale systems including customizations to software functions requiring SQL development and database… Show more Primarily responsible for configuration, installation and support of retail Point of Sale systems using NCR Counterpoint SQL. This includes configuring Windows servers and Microsoft SQL servers, setting up networks with remote access and VPN connections as needed. Also building Point of Sale registers and configuring within the network and Point of Sale software requirements. Support of Point of Sale systems including customizations to software functions requiring SQL development and database management, as well as report writing using Crystal Reports. Additionally providing development and end user support for an in-house developed mobile Point of Sale app running on Apple iPod, iPad and iPhone.Secondary responsibilities include providing support and services for non-Point of Sale customers. This includes troubleshooting and upgrading network cabling and equipment, support of various versions of Microsoft based server and workstations, and installation and support of networked printing. Show less

Buffalo/Niagara, New York Area

Provide application support for Bank of America associates in the mortgage processing departments as part of a nationwide project to streamline mortgage processing and bring operations in line with federal mandates. Work as part of a team supporting 400+ users accessing 25 – 30 different applications based on job role. A major requirement of this position was face to face interaction with users having a broad range of technical ability to provide “White Glove” service to them.

Provide IT infrastructure design and installation services for Aspire Technology Solutions customers. This includes network, server, workstation, software and telecommunications products and services. Aspire Technology Solutions is a full service IT consulting firm, providing end-to-end technology solutions for business, government and not-for-profit organizations.

Contracted to work as Network Administrator of a large not-for-profit organization. Supported the networks and client/server structure of Community Services for the Developmentally Disabled which encompassed 6 office locations and 23 residential sites. Managed Help Desk operations to provide timely issue resolution for approximately 250 users. Actively participated in the hiring process for technical staff, including resume review and candidate interviews. Documented existing IT infrastructure… Show more Contracted to work as Network Administrator of a large not-for-profit organization. Supported the networks and client/server structure of Community Services for the Developmentally Disabled which encompassed 6 office locations and 23 residential sites. Managed Help Desk operations to provide timely issue resolution for approximately 250 users. Actively participated in the hiring process for technical staff, including resume review and candidate interviews. Documented existing IT infrastructure and developed plans for future IT improvements. Show less

Developed, implemented and supported the networks and client/server structure of the Erie County Industrial Development Agency (ECIDA). Led the technical staff to provide quick and efficient support for our “customers” within the organization. Managed technical aspects of Community Connect program in conjunction with the United Way, providing technical support for 31 member organizations involving hardware, software, networking, server and phone systems issues. Successfully managed technology… Show more Developed, implemented and supported the networks and client/server structure of the Erie County Industrial Development Agency (ECIDA). Led the technical staff to provide quick and efficient support for our “customers” within the organization. Managed technical aspects of Community Connect program in conjunction with the United Way, providing technical support for 31 member organizations involving hardware, software, networking, server and phone systems issues. Successfully managed technology projects for Community Connect program members. Developed long-term technology plans based on organizational goals, designed technology solutions to address needs, developed RFPs, conducted vendor interviews, and provided support. Member of the BuffaloNiagaraWiFi.org technology committee involved in the design, recommendation and implementation of free public wireless hot spots in downtown Buffalo. Consistently received positive ratings on annual management performance reviews. Show less

Provided technical support for OEM and high profile customers to integrate ATTO products into their systems. Conducted product testing and performance evaluation. Conducted in-house product training sessions. Authored technical papers and articles used for training of the sales staff and customers. Evaluated new technologies that expanded the marketing opportunities of existing products.

Provided engineering design and development for new digital video product and improved the manufacturability of product. Worked as part of the product development team to adapt product designs to fit market needs.

Configuration Management/Quality Assurance EngineerDesigned a document control system to monitor and maintain the document revision process as it relates to software, hardware designs, and product specifications. Developed a QA system to track outgoing product, returning product, vendor evaluations, defective parts and compliance to established company procedures and guidelines. These systems were developed to provide pertinent data for business process analysis.Production… Show more Configuration Management/Quality Assurance EngineerDesigned a document control system to monitor and maintain the document revision process as it relates to software, hardware designs, and product specifications. Developed a QA system to track outgoing product, returning product, vendor evaluations, defective parts and compliance to established company procedures and guidelines. These systems were developed to provide pertinent data for business process analysis.Production EngineerSet monthly production quotas and scheduling based on sales projections. Worked with production team to meet production quotas on a monthly basis. Developed product tests and procedures to ensure quality products were delivered to customers. Supervised and trained a production staff of ten people, including test and repair technicians. This also included hiring and performing annual performance reviews for production staff. Show less