Delivered business results through productive partnerships with carrier, dealer, and national retail leaders. Developed and implemented creative strategies and approaches to achieve sales targets. Actively lead, and contributed to, internal teams (HQ and field) aimed at process improvement and field execution.● Managed Field Sales Managers assigned to more than 250 locations and $100M/quarter in sales revenue. Achieved sales, customer experience and operational goals through influence and partnerships with Big Three Carriers (T-Mobile, Verizon, AT&T) and national retailers (Best Buy, Costco, Target, Walmart).● Installed Samsung Experts within Best Buy locations, in partnership with 20-20 Companies staffing. Trained, coached and developed to represent Samsung products with BBY consumers.● Initiated partnership with West Region STR senior leadership (T-Mobile); catalogued and customized Samsung support/services for managers, sales makers and consumers in these growth markets.● Integrated compound tactics to increase Samsung offer rate in carrier, dealer and national doors, including top-down communication, training, co-selling, and contest/recognition campaigns.● Improved Samsung PRO Program by earning endorsement and investment from DOS/DM levels. Developed sell-in, communication, and accountability measures for this partner/advocate program.

Legacy leader overseeing one of the top markets in US in volume and performance. Full scope responsibility for stores sales, operations, and customer experience results. Responsible for defining and executing the vision, strategy and standards for a multi-disciplined Team of over 600+ sales professionals, business analysts, and facilities managers. Identified future leaders and developed talent to maintain a bench of prepared managers; mentoring over 20 District Managers to their positions from Lead/Supervisor and Store Manager roles. Developed and supported four DMs to director positions.• Maintained bench of sales leaders by identifying and developing future talent, including mentoring 20+ district managers from lead / supervisor and store manager roles. • Re-established performance excellence in Los Angeles (LA) and Las Vegas retail markets by delivering top quintile results consistently in multiple metrics, including net activations, upgrades, accessory sales, conversion rate, and overall revenue. • Improved NPS transactional scores from sub-30 to 53+ in LA by implementing standards and practices for merchandising, in-store interactions, and follow-up communication with customers.• Expanded store footprint from 40 to 85 locations, assuming existing real estate and new builds. • Earned annual Sprint Executive Excellence Award 3 times; formal nomination and selection process conducted by senior leadership; offered to fewer than 1% of Sprint directors and VPs each year.

Supported sales and operational success of the Southwest Region (TX/OK) through applicantoon of national programs and development and execution of Region initiatives including local advertising, barter agreements, and sponsorships. Partnered with Retail, Indirect, and B2B sales directors in the development of programs to address performance opportunities. Supplied the Region VP with research, analysis and trending/forecasting. Managed a staff of 2 Marketing Managers and their teams of Marketing Analysts.

Managed a team of curriculum developers and certification trainers to design and deliver standardized sales and customer service training system wide. Conducted gap analysis and collected customer requirements to direct creation of effective in-house training programs. Facilitated purchase and customization of external programs.

Developed national standards for preparing in-house trainers to deliver purchased and in-house training. Managed a team of 11 National Certification Trainers who were master-certified in programs to cascade the programs to trainers throughout the US.

Recruited from AirTouch Cellular (Verizon) to support the launch of the newest wireless provider in the industry, Sprint PCS. Single training resource on staff; prepared for system launch in December 1996 by recruiting, hiring, and training new employees, writing methods and procedures for sales and business functions and merchandising and preparing retail stores and authorized dealers.