Bobbilynn B. Email & Phone Number

San Antonio, Texas, United States

Engagement Specialist who conducts proactive outreach to patients/members to help educate on the importance of their health by coordinating visits with their physician, encouraged to manage their own health and make informed decisions by undergoing preventative care screenings, such as; wellness visits, vaccinations and other interventions while rewarding them through Customized Incentives and Reward Programs, (i.e.; gift cards, merchandise fulfillment, vouchers, etc.) Demonstrated professional standards in communicating and documenting patient/member interactions within a secure online application with a high level of accuracy while establishing a positive rapport and ensuring 100% compliance with HIPPA and other privacy laws Outbound calls to patients/members in a fast-paced environment with the use of call center technology and CRM tools Assisted with Scheduling Appointments, Replacing ID Cards, PCP Changes, Demographic Changes, Health Plan questions, Transportation needs, etc.

North Carolina, United States

Business Professional who managed all employees, finances, coordinated with Board Member to develop effective innovations and maintained a positive company image. Managed overall operations and resources of the company Processed and documented account data into excel and other programs to create accurate reporting in support of continued operations

Morehead City, Nc

Real Estate Professional who managed all paperwork and deadlines involved in a real estate transaction. I am trained in every step of the selling process and tasked with monitoring progress from the time the seller accepts an offer through the close of escrow. Prepared documents for real estate closings including, processing files for the title examiner and verifying the review of documents Coordinated closings to assist the parties through complex regulations surrounding real estate, as well as worked directly with all parties in a transaction (i.e., closing attorney, agents, escrow companies, home inspectors, pest control operators, and the like to ensure that all terms and conditions of purchase agreement were met before closing.) Oversaw the completion of files prior to closing, as well as requested all inspections, lien letters, payoff, surveys, and estoppel letters Notified the parties of any missing documents, insurance or other issues that must be dealt with before the closing can be finalized

United States

One-on-One aide for 2 Cancer patients, assisted with transition through difficult procedures and difficult situations. Scheduled all appointments, drove each to their appointments, procedures and surgeries. Helped with housekeeping and yard work, made meals, took vitals and inventory of medications and provided medications to patients. Prepared and maintained records of client progress and services performed, reporting changes in client condition Cared for individuals and families during periods of incapacitation, family disruption or convalescence, providing companionship, personal care and help adjusting to new lifestyles Provided patients and families with emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability and illness Performed a variety of duties as requested by clients, such as obtaining household supplies and running errands Assisted in the assessment, treatment, program planning and implementation; observed the client's progress and response to treatment; observed, identified and responded appropriately to patients' needs, using sound judgment when selecting interventions

Yucca Valley, Ca

Roomed patients, took vitals, took health histories, completed data entry of patient demographics, updated medications, set up exam rooms, set up trays for exams and procedures, performed EKG’s, injections, inventory of medications, completed prescription e-faxes, answered phones, scheduled appointments, verified insurance, charting, daily use of NexGen. Processed and documented account data into excel and other programs to create accurate reporting in support of continued operations Maintained over 1K health records and clinical files ensuring 100% compliance with HIPPA and other privacy laws Conducted follow-up with patients regarding billing inquires and insurance assistance; reduced delinquent accountsEfficiently organized and processed interoffice communications and requests for patient medical records, while compliant with HIPAA rules and regulations Coordinated continuity of patient care with external healthcare organizations, including the process of hospital admission, discharge and referrals from the primary care provider to a specialty care provider

Yucca Valley, California, United States

Roomed patients, took vitals, took health histories, completed data entry of patient demographics, updated medications, set up exam rooms, set up trays for exams and procedures, performed EKG's, injections, inventory of medications, completed prescription e-faxes, answered phones, scheduled appointments, verified insurance, charting, daily use of NexGen

Cadyville, Ny

One-on-One aide and speech therapist for a client with Autism, assisted with transition through difficult situations, identified clients’ weaknesses to strengthen them, and assisted client to maintain his attention span. Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship; maintained logs and records of travel and care provided

Plattsburgh, Ny

Provided excellent customer service to clients, purchased and sold steel to and from major companies, bid on jobs, answered phones, managed excel spreadsheets, clerical duties, handled financial transactions, billing, cold calls, ordered materials and completed mail runs. Expert customer service skills with highly rated written and oral communication skills to include knowledge of protocol, procedures, and customs and courtesies. Listened to requests and provided conflict resolution amongst patients, tactfully communicating to their needs while focused on project goals Processed and documented account data into excel and other programs to create accurate reporting in support of continued operations Reviewed, routed, and responded to mail, emails and phone calls using discretion and sound judgement in gathering and conveying pertinent information in timely manner Analyzed the demand for supplies and forecasted future needs, directed staff that received inventory and distributed supplies/equipment Analyzed quantitative/qualitative data and developed conclusions; utilized the working knowledge of research/analysis techniques

Plattsburgh, Ny

Responsibilities:Alphabetical filing, pulling patient charts for next day appointments, calling patients at home toremind them of their next day appointments, documenting everything in the computer system,physician scheduling for the following week, made new patient charts, placed insurance claimforms where they needed to be as well as other healthcare duties.Accomplishments:Did my job to the best of my ability every single day, put a smile on patient faces as well as thepeople I worked with.Skills Used:Professionalism skills, confidentiality skills, dependability skills, organizational skills,communication skills, listening skills and observation skills.

Plattsburgh, Ny

Responsibilities:Opened up the restaurant on a daily basis and sometimes closed, served meals, ordered fromvendors when needed, scheduling for employees and payroll.Accomplishments:I did my job to the best of my ability as I have always done and will continue to do, profitabilityincrease, saved money, friendly with customers and co-workers, put a smile on everyone's face Icame into contact with and customers always came back to see me.Skills Used:Professionalism skills, communication skills, leadership skills, organizational skills, listening skillsand dependability skills.

Plattsburgh, Ny

Roomed patients, took vitals, completed data entry of patient demographics, inventory of medications, completed prescriptions by telephone, answered phones, scheduled appointments, verified insurance, and charting. Processed and documented account data into excel and other programs to create accurate reporting in support of continued operations Maintained over 1K health records and clinical files ensuring 100% compliance with HIPPA and other privacy laws Efficiently organized and processed interoffice communications and requests for patient medical records, while compliant with HIPAA rules and regulations

Medical Assistant, Medical/Clinical Assistant, 3.94 Gpa

*Fundamentals of Allied Health *Academic Strategies *Introduction to Allied Health Careers *Academic Skills *Musculoskeletal, Digestive.

Nc Real Estate Post Licensing Course, Real Estate

Certificate, Cna-I

Completed 48 Lecture. 58 Lab, and 70 Clinical hours for Certified Nursing Assistant I. A 176 total hour Course Constituting 17.6.

Some College Coursework Completed, Health Services/Allied Health/Health Sciences, General

Health Studies

Medical/Legal Office Assistant, Medical Office Computer Specialist/Assistant, 4.0 Gpa

Activities and Societies: National Technical Honor Society Volunteered with the American Heart Association to raise funds for awareness. *.

High School Diploma, Business, 11

Studied Business

Industrial Skills Training

Successfully completed 40 hours of Instruction in Industrial Skills Training.

General Education Diploma (Ged)