Bob Bird Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Bellevue, Wa, Us

Lead all Frontline applications for T-Mobile Retail stores and Metro stores, supporting 100k frontline employees and over 100M customers nationwide. Specialize in leading teams developing iOS and Salesforce applications/products and working with executives across the enterprise to deliver the best in class customer retail experience.

Bellevue, Wa, Us

Lead Salesforce center of excellence team supporting over 29,000 users across seven selling verticals and multiple internal operational teams. Responsible for driving transformational change across the enterprise and designing and executing strategic roadmap and day-to-day sales operations.• Promoted to lead Salesforce team of experts to launch Salesforce to 26k new users across 1,000 locations nationwide• 2200% YoY increase in E-Rate RFP submissions by automating process in Salesforce• 330% reduction in order process steps by redesigning B2B Quote-to-Order process • Created an automated proposal tool in Salesforce, leading to 16k proposals sent to prospective customers with a 26% conversion rate• Earned Winner’s Circle Award for outstanding support of the frontline• Hand selected to complete Magenta 9 Intensive Leadership Program

Bellevue, Wa, Us

Provide strategic direction and leadership to the Business Sales Operations team to drive adoption of sales strategic objectives, manage internal partnerships with key stakeholders and provide overall support for the field sales organization. Manage quota setting process, commission payouts, quarterly spiff development and award programs for the business. • 20% improvement of on time commission payouts by developing a new payout audit program• 50% reduction in quarterly quota setting timeline • Developed, launched and managed new sales SPIFF and Incentive program for all B2B field sales

Bellevue, Wa, Us

Support and direct dealer commissions team in the commission payout of 200+ T-Mobile branded and non-branded dealers, with annual commissionable sales of $1.2B. Partnered with Commissions, Channel Management and Field Sales Executives to ensure timely and accurate payout to vendor partners and resolve any commission escalations.• Reduced manual tasks by 80 hours per month through process improvement initiatives• Reduced daily sales dispute reporting from 2 hours to 5 minutes through system automation• Developed and implemented new monthly dealer training program, which lead to increased dealer satisfaction and reduced disputes

Irvine, California, Us

Conduct market-level analysis of local economies, demographic and housing market trends. Develop and present recommendations to executive team based on my analysis. Collaborate with finance team to model new projects with the latest market trends and pricing.• Improved completion of new site projects by 25% • Reduced product pricing changes in new projects by 30%• Developed new financial summary report for quarterly executive meeting

Irvine, California, Us

Managed all operational functions associated with new community development. This included collaboration with internal departments, management of vendors, negotiation of contracts and development of home owner association’s annual budgets and cash flow spending.• Reduced annual department budget by $200,000 through process improvement initiatives.• Improved time to open new community from 8 to 3 weeks• Consolidated vendor base by 50%, allowing for improved service and improved pricing

Irvine, California, Us

Created and led company’s process improvement program. Served as an internal consultant to improve efficiencies, maximize resources and reduce costs across the organization. Led cross-functional process improvement teams throughout the organization.• Established company’s first key performance metric program• Reduced new buyer options process from 45 days to 30 days• Reduced marketing costs for community signage program by $150,000 annually

Irvine, California, Us

Developed best practices and created cross-department processes to maximize resources. Developed and led cross-functional project teams to achieve strategic initiatives.• Mentored and coached five direct reports• Streamlined vendor contracting process from 15 to 3 days • Developed department performance metric board helping to improve key metrics by 25%• Planned, forecasted and managed $200+ million of financial obligations • Released $67 million of financial obligations against a goal of $50 million• Reduced monthly financial reporting from 2-days to 30 minutes

Malvern, Pa, Us

Managed receiving and inventory department and continued to direct and manage the Environmental Health and Safety program for the window division.• Increased on-time delivery from 85% to 97% • Reduced parts inventory by 40%, resulting in $200,000 reduction in monthly carrying costs• Saved $35,000 annually in waste disposal

Malvern, Pa, Us

Directed and managed the West Coast Environmental Health and Safety program for the CertainTeed Window Division. Developed and led corporate training program and process improvement initiatives.• Reduced injury claims by 70% • Reduced worker compensation costs by $2 million for the Window Division• Developed and directed the implementation of a five-day new hire training program, resulting in a 30% drop in turnover• Developed standardized work for 75 positions in the manufacturing facility• Chaired CertainTeed Corporation’s National Safety Best Practice team and winner of the Worldwide Safety Silver medal for Saint Gobain

Masters Organizational Management, Business Administration And Management, General

Bachelor Of Science, Criminal Justice