Bobbi Rose Riblett Email & Phone Number

Led implementation strategy to streamline product adoption and centralize customer learning resourcesSynthesize market research and insights into strategic presentations for revenue-generating prospective client opportunitiesImplement a business process for tracking attendance of one-to-many live training and onboarding sessionsProvide product adoption analysisCollaborate with marketing and experience teams to automate use-case focused messagingCreate and presented… Show more Led implementation strategy to streamline product adoption and centralize customer learning resourcesSynthesize market research and insights into strategic presentations for revenue-generating prospective client opportunitiesImplement a business process for tracking attendance of one-to-many live training and onboarding sessionsProvide product adoption analysisCollaborate with marketing and experience teams to automate use-case focused messagingCreate and presented up-to-date product content for customer-facing Onboarding and Advanced Onboarding live training calls on a weekly basisConsult on product implementation for startup accounts in the TriState regionPersonalize account outreach and communication management including outreach sequences, success roadmaps, and strategic account reviewsDefine Customer Experience best practices as they apply to startup use-cases and business needsCreate CRM records for client engagements and maintain data for sales opportunities, including implementation documents and opportunity recordsAnalyzed and report on the health of owned accounts to identify growth opportunities for sales teamCollaborated with cross-functional stakeholders to ensure transparent and prompt execution of deliverablesDevelop quarterly target reports and presented monthly business reviews at the end of each quarter Show less

New York, New York, United States

Understand NPS drivers and overall member experiences; collaborate with managers and associates to provide service recovery for members with detracting experiences through verbal acknowledgement, member gifts, and action plan for long-term resolution.Submit, track, and follow-up on tickets through Salesforce Service Cloud.Liaise between onsite building teams and commercial real estate services company to ensure projects are properly managed and executed from origin to… Show more Understand NPS drivers and overall member experiences; collaborate with managers and associates to provide service recovery for members with detracting experiences through verbal acknowledgement, member gifts, and action plan for long-term resolution.Submit, track, and follow-up on tickets through Salesforce Service Cloud.Liaise between onsite building teams and commercial real estate services company to ensure projects are properly managed and executed from origin to completion.Understand revenue and expense drivers to analyze building P&L; once financial drivers are identified, map out action items and influence change to reduce operating expenses.Graciously perform member conversations when building rules and policies are being broken; offer solutions-based goals and summarize all conversations and resolutions in writing.Facilitate monthly member move ins & move outs by assigning core tasks to team; ensure that freightelevators are reserved with approved COIs; provide quotes for bulk furniture purchases andremovals as well as office damage repairs; prepare offices for new members by coordinating withfacilities and cleaning teams; send necessary communications to incoming and outgoing memberswhile maintaining appropriate levels of hospitality.Identify consumer trends and escalate to HQ teams with the intention of supporting overall companygrowth and professional success.Collaborate with direct team to streamline internal communications and enforce interpersonalrelationship expectations (i.e. which situations warrant email, Slack, or in-person conversations).Partner with internal sales team to generate collateral with the goal of closing deals in sales pipeline andultimately increase building occupancy.Maintain necessary level of building security while balancing appropriate levels of hospitality. Show less

Greater New York City Area

Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building securityAssist members with service-related needs and questionsSupport the planning and supervision of educational, professional and personal development events based on members’ needs and requestsDevelop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help… Show more Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building securityAssist members with service-related needs and questionsSupport the planning and supervision of educational, professional and personal development events based on members’ needs and requestsDevelop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goalsIdentify and execute opportunities to connect members with each otherCollaborate with facilities and maintenance teams to achieve excellence in service to membersManage event calendar and provide events relevant to members' interestsCoordinate with vendors for events, place all food and beverage ordersIdentify areas of opportunity to improve member experiencePrepare event expense reports and budgets for Community Management reviewSupport the touring of new members when requiredRecommend best practices to Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and trainingTrack professional development and actively seek out growth opportunities within the companyCollaborated with team to strategically increase building Net Promoter Score with customer service-focused projects, impactful events, and stronger team communication strategiesApplied for the Tri-State Virtual Events Committee after facilitating a series of virtual events in a defacto employee group called ‘Brooklyn Member Experience’Met with Tri-State Events Committee twice weekly to brainstorm, delegate, and strategize the finalization of a series of member-facing virtual events focused on inclusion & diversity, mental health, returning to work, and COVID-19 resourcesGenerated Tri-State newsletter copy for virtual events and created a SplashThat webpage for each virtual event Show less

Pratt Institute

Contribute to research on the impacts of social and environmental change on young people’s development, specifically those related to forced migration.Understand the forces that create and perpetuate educational inequity in art and design K-12.Support the development of curriculum for K-12 in the area of technology, through research in cognitivedevelopment and educational theory as it relates to the needs of young refugees.Annotate and connect main points in scholarly articles… Show more Contribute to research on the impacts of social and environmental change on young people’s development, specifically those related to forced migration.Understand the forces that create and perpetuate educational inequity in art and design K-12.Support the development of curriculum for K-12 in the area of technology, through research in cognitivedevelopment and educational theory as it relates to the needs of young refugees.Annotate and connect main points in scholarly articles and books for a 35 page research paper.Present research at the annual Critical and Visual Studies thesis reading event. Show less

Create community and serve as a resource for a floor of 58 residents.Provide duty coverage and crisis intervention for a residence hall of 930 residents.Communicate, uphold, and enforce institute and department policies.Coorodinate floor socials and programs by ordering supplies and promoting through advertising.Attend training sessions in various areas including diversity, ethics, conflict management, and communication skills.Maintain open communication with supervisor via… Show more Create community and serve as a resource for a floor of 58 residents.Provide duty coverage and crisis intervention for a residence hall of 930 residents.Communicate, uphold, and enforce institute and department policies.Coorodinate floor socials and programs by ordering supplies and promoting through advertising.Attend training sessions in various areas including diversity, ethics, conflict management, and communication skills.Maintain open communication with supervisor via weekly reports and staff meetings.Complete administrative duties such as health and safety inspections of rooms, and check-in and outprocedures of residents in the building.Interview and evaluate student staff applicants for the upcoming year. Show less

Brooklyn, New York

Guide faculty and students to appropriate offices for meetings and inquiries.Fulfill office duties including answering phone calls and assisting students and faculty with student affairs inquiries

Brooklyn, New York

Lighting and audio assistanceStage setup and cleanupVideo recordingUshering

Greater New York City Area

Plan the yearly editorial calendarAllocate space for the text, photos, and illustrations that make up a storyCoordinate photoshoots weekly with influencers for specific campaignsApprove final versions submitted by staff (graphic design, editorial)Manage all photography for events, campaigns, etc.Coordinate a monthly editorial meeting with team to plan social media campaign outputsBuild and manage an editorial calendar for communication among all teamsCoordinate… Show more Plan the yearly editorial calendarAllocate space for the text, photos, and illustrations that make up a storyCoordinate photoshoots weekly with influencers for specific campaignsApprove final versions submitted by staff (graphic design, editorial)Manage all photography for events, campaigns, etc.Coordinate a monthly editorial meeting with team to plan social media campaign outputsBuild and manage an editorial calendar for communication among all teamsCoordinate weekly photoshoots with Influencers and humans with incredible storiesDistribute content to editorial manager for publishing Show less

Hermosa Beach, Ca

Conceptualized window display designs utilizing promotional and holiday themesSourced materials and executed design, construction, and installation of window designsStyled and photographed merchandise for social media use and managed social media postsAssisted manager at quarterly market to source merchandise for the sales floorMerchandised wardrobe selections for fashion editorials and advertisementsProvided excellent customer service on sales floor

Bachelor Of Arts - Ba, Critical & Visual Studies

Activities and Societies: Member of Community Engagement Board

Fine/Studio Arts, General