Managed Human Resources for American Girl Stores in Kansas City and Charlotte. Works with all levels of management to meet diverse staffing needs, access and deliver training based on needs, administers policies and procedures that are consistent with a corporate culture committed to providing superior customer service. Lead and supervise the HRIS Assistant. Provides coaching, counseling, and guidance to all levels of personnel in order to build skill levels and enhance personal development. Ensures that policies and procedures are consistently administered and adhered to with an end result of achieving excellent customer service. Provide store supervisory support as part of the store leadership team.