Bobbi Young Email and Phone Number
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Bobbi Young personal email
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Bobbi is a seasoned legal software executive and a certified company director with over 16 years of leadership experience at By Lawyers and LEAP, the leading providers of integrated productivity solutions for law firms. She has a proven track record of driving global growth, innovation, and operational excellence across multiple markets, including Australia, New Zealand, the United Kingdom, Canada, and the United States.As the CEO of By Lawyers, Bobbi is responsible for the overall business performance and the delivery of key initiatives for international expansion, product innovation and design, and customer experience. She has successfully established and grown By Lawyers in the UK, reaching 6,000 users with strong adoption rates within just over 2 years, and has a vision to help lawyers work more productively and enjoyably through the convergence of legally drafted content and technology. Bobbi welcomes the opportunity to connect with legal professionals who are interested in learning more about By Lawyers and its offerings.
By Lawyers
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Chief Executive OfficerBy Lawyers May 2018 - PresentSydney, Nsw, AuAs Chief Executive Officer for By Lawyers Bobbi is responsible for the overall business performance of By Lawyers along with delivering the key initiatives of international expansion pertaining to strategy, product innovation and design, and operations.Bobbi was responsible for setting up the By Lawyers business in the United Kingdom as it expanded internationally for the first time. In just over 2 years, she grew By Lawyers in the UK to 6,000 users with strong usage adoption.More than 27,000 people use By Lawyers products each day.Before joining LEAP and By Lawyers, Bobbi worked at several SME law firms in paralegal and operations roles for 10 years.
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Chief Executive OfficerLeap Legal Software Au Jul 2015 - Oct 2017Sydney, Nsw, AuI helped clients grow and succeed in their businesses by aligning internal teams with client needs.My core responsibilities were to: • Coordinate all areas of the business to deliver an unparalleled client experience. • Identify and implement operational efficiencies, nationally. • Attract top talent to LEAP who helped the company effectively help clients. One of the most enjoyable parts of my job was visiting clients. It is very satisfying to see a client using the software well and getting the benefits of using LEAP. -
Chief Operating OfficerLeap Legal Software Au Jan 2015 - Jun 2015Sydney, Nsw, AuLeadership of four national business units required the ability to build relationships, manage budgets, encourage knowledge sharing, and identify operational efficiencies that benefit clients. While in the role, I oversaw the following business units: two help desks, New Business, Client Retention and the LEAP Partner Network (comprised of external consultants for product implementation and training, bookkeeping, and IT infrastructure). Client feedback was always important; my teams encouraged new ideas and suggestions so that LEAP could make the best products on the market!
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General Manager Business DevelopmentLeap Legal Software Au Jul 2014 - Dec 2014Sydney, Nsw, AuLeadership of the New Business and Client Relationship teams required me to stay informed about changes in the legal profession that may impact small law firms. Demonstrating how LEAP could assist clients with industry-specific challenges sat at the core of our best-practice approach to client engagement and education. Our people had vast experience working for and with small law firms, so we understood their needs and challenges.We visited thousands of law firms in Australia to inform clients and future clients about new products and features, help get them involved with LEAP and gave expert advice on how to use LEAP successfully in their firms.
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National Client ManagerLeap Legal Software Au May 2010 - Sep 2014Sydney, Nsw, AuIn this role, I delivered a client retention rate of around 90 percent. To achieve this, I encouraged communication between clients and operations teams. This included best-practice recommendations to clients for logging HelpDesk incidents, suggesting new features, identifying opportunities to improve productivity and co-ordinate training.Face-to-face client visits were an important element of the client engagement strategy that I oversaw. The approach was very much about helping firms be more productive. Sometimes this was in an area of the software that a client may have overlooked or forgotten about. At other times it was a new module or a new add-on product that boosted practice efficiency. I also mentored a team of client managers who educated firms about product innovations, and managed the commercial arrangements.
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National Quality ManagerLeap Legal Software Au Jul 2009 - Oct 2010Sydney, Nsw, AuEstablishing client feedback procedures was vital during significant company growth. Skills in research, customer care, and negotiation were coupled with in-depth product knowledge. This allowed me to constantly assess and evolve product quality and service. I instilled the company’s ‘never, ever give up’ ethos in teams, and encouraged sharing of client insights across the business to improve service delivery.
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National Account ManagerLeap Legal Software Au Jul 2008 - Jun 2009Sydney, Nsw, AuEstablished the systems and processes for a software funding model used to facilitate clients’ 36 month arrangements. This gave price certainty and made great software and content available to hundreds of small law firms who would otherwise be using Word and Excel to run their practices. This also made it much easier and cheaper for these practices to be audited by the Law Society.Additionally, I led a team that educated clients about new features and products including transitioning clients to a new and more powerful version of LEAP.
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Sales Product ConsultantLeap Legal Software Au Jul 2004 - Jun 2008Sydney, Nsw, AuIdentifying efficiencies for small law firms and conveyancers was key to success in this role. I helped hundreds of legal practitioners to implement and use LEAP to do more work with the same number of people. I naturally gravitated towards helping firms that had legal practice management systems I was familiar with; including LEAP Documents and Perfect Balance.
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Implementation ConsultantLeap Legal Software Au Feb 2002 - Jun 2004Sydney, Nsw, AuDelivered software installation, client training, consulting and helpdesk solutions for LEAP Documents and LEAP Accounting. Having used LEAP while working in law firms, I helped clients manage their workflow more efficiently based on first-hand experience.
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Conveyancing ParalegalCornwall Stodart Nov 2001 - Feb 2002Melbourne, Victoria, Au -
Litigation ParalegalCorrs Chambers Westgarth May 2001 - Nov 2001Sydney, Nsw, Au -
Operations Manager & Paralegal | General Practice LawLazarus Legal Feb 1996 - May 2001Bondi Junction, Nsw, Au -
Paralegal | General Practice LawVarious Sydney Law Firms Sep 1992 - Feb 1996
Bobbi Young Skills
Bobbi Young Education Details
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Australian Institute Of ManagementMarketing For Managers -
Digital Marketing InstituteProfessional Diploma In Digital Marketing
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Australian Institute Of Company DirectorsCompany Directors Course
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Tafe NswAdvanced Diploma Of Conveyancing
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University Of SydneyDiploma In Law Lpab (Deferred)
Frequently Asked Questions about Bobbi Young
What company does Bobbi Young work for?
Bobbi Young works for By Lawyers
What is Bobbi Young's role at the current company?
Bobbi Young's current role is CEO By Lawyers | Helping lawyers to work more productively & enjoyably through the convergence of legally drafted content & technology.
What is Bobbi Young's email address?
Bobbi Young's email address is bo****@****.com.au
What is Bobbi Young's direct phone number?
Bobbi Young's direct phone number is +61 1300 60*****
What schools did Bobbi Young attend?
Bobbi Young attended Australian Institute Of Management, Digital Marketing Institute, Australian Institute Of Company Directors, Tafe Nsw, University Of Sydney.
What skills is Bobbi Young known for?
Bobbi Young has skills like Strategy, Training, Document Management, Management, Business Process Improvement, Crm, Contract Negotiation, Management Consulting, Software Industry, Leadership, Cloud Computing, Leap.
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