Bob Bourque, Chrp Email & Phone Number

Toronto, On, Ca

• Human Resources Advisor to Board of Directors.• Developing a strategic HR plan to support PAWS’ expansion throughout Southwestern Ontario.• Advising and coaching team leads on various aspects of HR, including, attendance management, staff development, and performance management. Identifying gaps in skills, knowledge, and training, while developing solutions and plans to fill these gaps.• Updating PAWS policies, including policies on diversity and anti-racism, health & safety, and human rights accommodations. • Advise on conflict resolution in the workplace.• Leading full-cycle recruitment efforts. Creating job descriptions, sourcing, screening, and onboarding candidates. • Building and managing the People & Culture team; drafting and implementing a responsive HR strategy to support the vision and values of PAWS while contributing to sustainable growth.

Toronto, Ontario, Canada

• Part of a non-profit team delivering healthy food and essentials to vulnerable Toronto families.• Creating and fostering relationships with corporate and non-profit partners to combat food insecurity in Toronto.• Developing and managing the corporate outreach strategy. • Developing and maintaining partner organizations lists; organizing outreach schedules and logs.• Collaborating with team leads to identify partnership opportunities and ensure project deliverables are being met.

• Improved organizational structure and HR processes to support employee performance and engagement for a start-up digital marketing agency. • Created clear job descriptions, health & safety policies, and a performance management plan.• Managed the full-cycle recruitment process from assessing staffing needs, posting job ads, screening, and interviewing candidates, making job offers, and managing the onboarding process. • Standardized the interview process and incorporated diversity and inclusion principles into the job posting and hiring processes.• Introduced and facilitated weekly soft skill lunch and learns for all staff to improve sales and service competencies.

Toronto, Canada Area

• Launched a successful pilot project focused on creating a culture of cross-functional team collaboration, resulting in $12K revenue increase in the first month. The new collaboration process was adopted across the company.• Managed digital marketing campaigns for 100+ business clients across Canada, providing excellent service and building relationships while understanding key business challenges for each client.• Maintained detailed and accurate records using various data and client management programs (Salesforce, Excel).• Created and delivered presentations (PowerPoint, Google Slides) to colleagues and clients.

• Facilitated support for sales and training of a leading HR-focused leadership development program, which helps individuals assess and understand their own communication and conflict styles.• Implemented and maintained Salesforce Client Relationship Management Software.• Responsible for organizing and facilitating partner training sessions across Canada. • Provided all required support for Core Strengths clients, including Toyota, Alberta Health Services, and Lethbridge University.

Toronto, Canada Area

• Progressed into a series of roles, supporting the sales team, providing office, reception, and client support for Wiley’s global division for leadership and organizational development training and published materials. • Started as office administrator, answering phones and email inquiries, managing orders, setting up meetings, time sheets, expense reports, and complex statistical reporting and sales tracking. Eventually, moved into an account representative role. • Built relationships with and presented to HR professionals and corporate trainers across the US and Canada to deliver workplace learning solutions. Delivered leadership learning and assessment products to Alberta Health Services, US universities, Government of Ontario, Ottawa Hospital, Sun Life, and others.• Represented Wiley at publishing conferences across North America. • Onboarded, trained, and mentored junior employees and coop students from publishing programs.

Toronto, Canada Area

• Managed and scheduled 150 staff in an Ottawa store and later a team of 40 in the company’s Yorkdale Mall branch; continuously improved performance, engagement and retention through personable, effective people management.• Established a taskforce to complete early-morning store organization prior to opening, a customer experience improvement that remains in use today.• Managed recruitment, interviewing, and onboarding; coordinated scheduling and vacation requests; ensured compliance with OHSA, AODA and OHRC; and oversaw HR operations and professional development. Member of the Joint Health & Safety Committee.• Responsible for attendance management, accommodations, workplace conflict resolution, and addressing internal and external complaints.

Certificate, Human Resources Management And Services

Courses included: HR Management, Recruitment & Selection, Compensation & Benefits, Strategic Human Resource Planning, Organizational.

Bachelor Of Arts (B.A.), History