In my role as a Vacation Travel Specialist, I craft unique vacation experiences tailored to each client's preferences and budget. • Collaborate with clients to understand their travel needs and preferences.• Manage bookings, reservations, and logistics to ensure a seamless travel experience.• Achieve a high customer satisfaction rate by providing personalized service and attention to detail.

Owner of Bridges Bookkeeping. A bookkeeping firm that specializes in helping business owners and leaders alleviate stress and anxiety in managing their business books and providing time back to run their businesses. We save our clients time and money!

Retired. Managed the service delivery organization for a portfolio of customers exceeding $120M in annual, recurring subscription and consulting revenue. High performing team delivers consulting, implementation and post deployment expertise and care services to some of SAPs most important and strategic customers in the Financial Services and Healthcare sectors globally.

Lead a global team of consultants providing post deployment expertise and care services for SAP Concur's global size customers. Team focuses configuration and site optimization based on customer's needs in multiple regions around the world.

Oversee a global, multi-million dollar line of business providing post implementation expertise and care service providing one-on-one site maintenance, support, administration and ongoing consulting & guidance for thousands of SAP Concur Travel & Expense customers. Manage multi-unit teams across three continents consisting of 300+ team members.Key leadership team member on Ex-Pat assignment involved in the startup and rapid growth of our key service center in Manila. Also oversaw multi-departmental growth of service centers in India and across Europe & North America.

Oversee a global, multi-million dollar line of business providing post implementation one-on-one site maintenance, support, administration and ongoing consulting & guidance for hundreds of Concur Travel & Expense customers. Concur is a leading provider of integrated travel and expense management solutions. Founded in 1993 on the premise of helping drive costs out of businesses through innovation, Concur’s services are trusted by over 15,000 clients around the globe with over 15 million users.

Owned the service definition, rollout and exponential growth of a global, multi-million dollar line of business providing post implementation one-on-one site maintenance support, administration and ongoing consulting & guidance for hundreds of Concur Travel & Expense customers. Led the team and the service from its infancy through years of exponential global growth.

Vice President Operations & Customer Service. Managed team of business development and customer service & operations personnel. Maintained internal company technical systems and infrastructure as well as all outside technical partner relationships. Implemented cloud technology solutions for significant cost savings.

Market Designs, LLC is a global marketing, financial and technical analysis consulting firm based in Atlanta, Georgia. Market Designs was established to help our clients increase revenue and reduce their cost of distribution. By using comprehensive market research combined with proprietary financial and technical modeling tools, we optimize complex multi-channel distribution systems for our clients.Served on consulting engagements with major travel management companies, GDSs and supplier organizations. Long term consulting engagements in the Middle East; primarily Kuwait, Dubai and Doha.

Corporate & Community Education Liaison. Worked with corporations & community organizations to promote education benefits within the organization and recruit students to the University.

AgentWare is the leading B2B travel "web fare" aggregator in the industry. The main line of business is providing alternative distribution of airline inventory via direct connect links and web integration and providing this to the travel industry professional.-Manage the Hotel and Data Services lines of business.-Work with companies in integrating AgentWare's proprietary "web fare" aggregation technology into 3rd party systems and websites via XML/SOAP messaging standards. Provide Sales & Business Development.-Also responsible for AgentWare's Rate Monitor product. AgentWare is the industry leader in hotel competitive intelligence via it's AgentWare Rate Monitor (ARM) product. AgentWare is the back-end data provider to TravelCLICK, who provides this data to hotel chains and properties. Responsible for sales and business development within the hospitality industry.

Director, Business DevelopmentRegional Director responsible for leading the enterprise sales/business development effort targeting Fortune 500 companies in the Southeast and Midwest with annual revenues exceeding $6B. Cendant Corporation's Travelport Corporate Solutions provides customized enterprise-wide products & services to help corporations manage T&E expenditures by providing corporate online booking for travel, direct GDS (Global Distribution Systems) access and ticketing fulfillment & customer support, along with other integrated products & services. Exceeded quota and was top sales person in 2004 in the large-market cap category. Made the company’s largest, full service “end-to-end” sale in history; CNA. Responsible for pipeline development, lead qualification, “C” level presentations and negotiations and revenue generation through effective customer centric/solutions selling processes

National Sales Manager, Corporate & Government e-Commerce SolutionsManaged the national sales & business development team responsible for sales and implementation of Worldspan's suite of enterprise corporate travel technology solutions, including the Trip Manager corporate online booking tool. Through effective staff and sales development, achieved national sales increases year over year. Oversaw sales team to ensure proper sales cycle management and pipeline analysis. Interface with product development groups on prioritizing enhancements and customization of the product to meet sales and customer expectations. Monitor and forecast sales and customer booking activities. Contract negotiations with “C Level” executives. Project management. Budget management. Represent Worldspan, and speak, at industry events & tradeshows.

Manager, Marketing AutomationMarketed the Holiday Inn Worldwide portfolio of hotels (7 chains, 2600 properties) to travel agents and consumer customers via all major global distribution systems (GDSs) and consumer Internet sites. This included marketing collateral design as well as electronic marketing. Acted as a marketing consultant assisting hotel brand and property level management to increase GDS and Internet booking levels through effective electronic marketing and rate revenue management techniques. Managed all GDS relationships and contract negotiations. Analyzed booking trends via all channels and forecasted revenue and growth projections. Managed multi-million dollar budget. Represented Holiday Inn Worldwide at major industry events & tradeshows.

Consulted with hotel company clients in developing effective marketing campaigns to reach the travel agency market through all major global distribution systems. Conducted training sessions and presentations of the GDSs to hotel clients to increase awareness of how travel agents utilize these systems to book hotels. Authored a GDS reference & marketing manual. Conducted technical audits of hotel properties in developing effective rate structures & revenue management techniques. Managed staff of database Quality Assurance Specialists assigned to monitor and maintain data integrity and accuracy across all GDSs, the central reservation system and Internet channels. Participated in the product development efforts of increasing data integrity in the GDSs via enhancements to our central system as well as upgrades in GDS connectivity. Participated in the daily monitoring and maintenance of all links to the GDSs and rate posting procedures. Managed all GDS relationships.