Market and sell Health, Life, and ADD insurance to small business owners and sole proprietors.

Attending Networking Events - Southlake Focus Group, Job FairsResearching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions - through other industry groupsIndependent Course Work:Validate Requirements with IIBA WebinarUML DiagramsUse Case WebinarSQL Online course Interactive onlineBPM Software WebinarSee more

Documenting business processes for improved performance, follow up with Project process, lead user and QA testing - follow up with implementation.

Following PMO methodologies develop requirements for default the business – including:• Loss Mitigation – Division at the bank that works to negotiate mortgage terms for the homeowner that will prevent foreclosure. These new terms are typically obtained through loan modification, short sale negotiation, short refinance negotiation, deed in lieu of foreclosure, cash-for-keys negotiation, a partial claim loan, repayment plan, forbearance, or other loan work-outBack End and Front End Collections – Contacts with property owners to work out payment options and/or modify the loan.• REO - Real Estate Owned (by the bank) Preserve and secure the property (possible eviction process), appoint realtor, price and market property, close and sell the property.• Compliance Created template BRD for Vendor compliance to Citi standards.• Foreclosure – Go through the process to modify the loan, get payment for the outstanding loan, buy the property.• Collaborate with the business customer and domestic and off-shore IT architects and developers.• Also participated in shadowing (side by side) sessions with agents to document the current processes, systems used, and potential areas for improvement.

October 2003 – March 2012 Westlake, TX• Following PMO methodologies develop requirements for Agile and Waterfall projects to improve efficiencies in the tax processing service centers. • Act as the liaison between the business customer and domestic and off-shore IT architects and developers. • Facilitate requirement gathering sessions, document requirements and manage Quality Assurance and User Acceptance Testing. • Have served as lead BSA on Large ($2m), Medium ($500k) and Small ($100k) projects. • Successfully completed an 18 month project to merge two search systems (used to identify property information on new loans) into one application and one interface which was implemented with virtually no defects (reducing maintenance costs by 30% and increasing productivity by 25%). • Successfully completed a new application for a client which was used to identify loans and communicate automatically to the client where the collateral was in jeopardy prior to going to a Tax Sale (automatically reducing manual processing by 35% and increasing revenue by adding this new service by 10%).• Worked with Mainframe applications with both GUI (Graphical User Interface) and green screen interfaces.• Worked on the creation of an Enterprise Data Warehouse including formatting the data for update to a DB2 database for use in producing analytics for our customers.

• Worked with the Project Management group and the business to define scope and requirements for improvements in efficiencies and productivity through changes and additions to various information management systems. • Coordinated QA (Quality Assurance) and UAT (User Acceptance Testing) through implementation.• Assisted business in analysis of current processes to develop improvements. • Worked with the business and IT to gather requirements. Present the requirements to the stakeholders and IT for approval. Also monitored and assisted in the QA and UAT phases. • Facilitated JAD and JAR sessions to gather requirements and design details.• Served with a team of BSAs to develop a new front end loan boarding process (new GUI interface) and an automatic search process to put Taxer Ids and Tax Ids on new loans without human intervention. This new process changed a 100% manual exercise to a 60% automatic process nationally. • Developed a new GUI interface for the search process to replace the existing green screen interface with a number of improvements to help automate the largely manual process, increase quality, and increase productivity by removing the data entry task by uploading to the loan database directly from the field.• Conducted a Joint Application Requirements (JAR) for a large project – Search Work Automated Processing (SWAP) – which was used to allow field personnel to load Taxer ID/Tax ID (Real Estate Taxers) information gathered at the Taxer location and then uploaded each day to new loans replacing the totally manual process using paper loans (reducing manual processing by 80%).• Supported the new SWAP process through implementation and production for two years for 200 field personnel. • Worked with Mainframe applications with both GUI (Graphical User Interface) and green screen interfaces.