Manage a portfolio of Distribution Center / Retail / E-Commerce supply chain voice automation products, services and initiatives united under a clear product and go-to-market strategy that have delivered double digit percent revenue growth YOY.Lead cross-functional teams that have executed on key product expansions that consistently provide customers with performance gains of up to 30% increased productivity, ~80% reduction in errors, up to 50% reduced worker training time, and ~20% reduced safety issues across their connected supply chain. Spearhead Voice of Customer and market analysis activities to feed key insights, innovation ideas, and recommendations back into the product development process resulting in products yielding customer satisfaction scores of 90+%.Oversee the production of creative assets, including site development, social and video content, and other promotional materials while ensuring the integrity of product information throughout internal systems across the brand.

Drove business and financial results through the selection, design, development and promotion of new and existing digital experiences.Launched a completely re-designed Mobile Banking app (that included over 20 new features and service enhancements) leading to increased Apple and GooglePlay app store ratings from 3.5 to over 4.8. Directed efforts that increased the penetration and usage of digital banking channels by more than 50% by attracting new customers and retain existing clients.Implemented a fully digital self-service credit card application platform that increased card applications by~25% and stream-lined / automated the approval process reducing overall processing expenses. Monitored the financial services marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences that consistently led to 90+% customer satisfaction ratings.Supported the development of a strong team Digital Channels and Payments by providing guidance and mentorship of staff.

Directed, supported and guided members of the private banking product management team on all Wealth Management related engagements including providing thought leadership and strategic focus in line with corporate goals/strategies.Developed and launched an advanced authentication system in conjunction with Early Warning Systems that allowed for Wealth Management Customer Services teams to confidently and securely authenticate clients in a seamless, efficient and secure way while increasing productivity and accuracy by over 80%. Collaborated on the development and launch of a Cash Management Account and IRA solution that increased YOY revenue by double digit growth.Ensured product risks were managed and controlled in compliance with bank and regulatory guidelines.Led the data analysis group that developed and generated private bank wide regulatory reporting, volume and revenue forecasts, and product portfolio financial analysis.

Executed large-scale initiatives that include launching a digital and mobile banking platform, as well as, bill payment / P2P money movement services and a mobile deposit service that saved the Bank over $2MM in operational processing services. Managed the debit card services business for the Private Bank, instituting various programs that decreased fraud by more than 70% YOY.Collaborate with cross-functional teams in the review of potential service providers including the due-diligence and financial analysis process.Monitor trends and developments within the electronic banking industry, assess mobile, online and electronic banking and payment product and segment opportunities and recommend strategies to capitalize on these opportunities.Engage, interact with, and manage multiple vendor relationships (Fidelity Information Services (FIS) / Intuit / FiServ / Mastercard / First Data Resources-STAR), in-house technology teams, and outsourced partners to successfully design and/or implement mobile, online and electronic banking initiatives.Define the overall user experience and development of Private Banking's SharePoint Intranet properties (including weekly coding, testing, and release).

Responsible for delivering a consistent, scalable Web-based end–to-end student experience across the full product life-cycle of website applications.Identified and analyzed new opportunities to improve and enhance website user experience and improve metrics.Tracked key Web traffic metrics to measure and ensure efficacy of entire Student Services site(s).Performed research to produce competitive reports, value propositions, product plans and roadmaps based on active research of competitive offerings and new industry trends.Collaborated in a cross-functional team with marketers, interaction designers, and engineers to define, gather, and create business requirements with a focus on overall business priorities and objectives.Provided business leadership to members of team including developers, contractors and interns.

Developed portable digitized speech-generating device that opened new revenue streams previously unavailable through state Medicaid programs resulting in annual revenue of $10+MM.Created the RFP and managed the vendor selection process and overall development project to update the electronics and software platform for Dynavox's synthesized speech keyboard (touch-typing) product line that increased YOY revenue by 25%.Communicated insights, scope, requirements and deadlines to sr. leadership, stakeholders and clients through the development and go to market lifecycle.Authored and initiated product briefs, business cases, strategic product plans, product roadmaps and go to market strategies that supported company wide business objectives.

Managed Commercial Web Hosting and E-Commerce product lines that generated annual revenue of $2+ MM. Launched E-Messaging Security Service that supported 80,000+ end users.Implemented Electronic Bill Presentment, Invoice Analysis, and Payment services that lowered customer support costs and saved the company $10,000.00+ per month in paper invoice printing and delivery costs.Built customer-facing and employee Web portals and related applications that promoted self-service functionality and streamlined communication resulting in reduced support costs, faster problem resolution and higher customer satisfaction ratings.

Coordinated project plan and managed project to move Internet banking web based application to new infrastructure / platform with annual savings of more than $2 MM.Created product marketing strategies, programs and materials that promoted brand value, while increasing earned revenue by 60% and customer base by over 45%.Developed and directed e-commerce initiatives and projects from idea inception to market launch.Facilitated strategic relationships with vendors and partners in the support of Internet banking services.

Directed staff of 25 consultants through coaching, counseling, and performance evaluation.Consistently met or exceeded established team service levels, performance, and quality goals.Engaged with service partners and external vendors to develop strategic initiatives and to research, resolve and troubleshoot complex online banking issues.Coordinated customer service and support for all online banking and telephone bill payment initiatives.