• Partnered with Executive & Senior Sales Leadership to identify knowledge and skills gaps across the revenue teams- Opportunities for sales process improvement by identifying bottlenecks and process inconsistencies - Conducted on going needs assessments, and roll out targeted programs in coordination with the Sales, Customer Success, Marketing and Business Development teams.• Built out and lead overall Sales development program which included planning, creating, and coordinating training sessions on sales fundamentals, buyer/sales journey, and product knowledge; delivered in on-demand, online, and in-person formats.• Designed and implemented comprehensive initial onboarding (1-week boot camp) and continuous “NEST” training programs with a 30-60-90 day plan for sales team members at all levels, including specific curriculum and learning paths based on the unique requirements of each role (Sales Managers, AEs, SDRs, and Solution Engineers).• Worked with Product Marketing and Sales such that Sales is always armed with the right content with the right message at the right time.o Worked with internal teams to create and package sales tools (sales guides, training decks, presentations, demos, calculators, competitive battle cards) • Aligned Sales and Product Management to develop and implement product readiness training strategy to ensure the teams are prepared to use, sell, and support new product innovations.• Implemented and ran QBRs, Sales Events such as annual SKO, mid-year events.• Identified correct third party vendors to fill sales skill competency gaps as needed

Building the Sales Enablement and on boarding strategy from the ground up.

- Manage Build and instruct the complete on-boarding experience for every new sales rep.- Oversee all enhancement training of new products and releases 4 Products, 6 software languages- Grown 26 reps (SMB, growth, Enterprise, SDR and SE to over 150 reps supporting 3 countries.- Responsible for building and implementing sales methodology and framework to ramp all new reps.- Revenues have grown 4x year over year, while reducing sales rep ramp by 25% in year 1.

Brought into New Relic to bring my vast SaaS expertise and business accumen to help expand the New Relic footprint.• Achieve 120% of quota in 2011-2012• Generated over $2.5 million in total ARR in Role• Closed over 750 transactions in Roler• Manage sales lifecycle from prospecting to product demonstration to contract • Core to the creation of Sales Methodology and strategy development for entire sales force

• Brought in to launch SaaS software vertical targeting Healthcare Organizations with 50-1000 employees• Proved the vertical model by increasing annual billing of Healthcare customers by over 300% from 2009-2010• Generated over $390K net new revenue and sustained over $900K in recurring revenue.• Created healthcare specific business cases for C-level executives that conveyed the value of a SFSF purchase at all levels of the organizations.• Managed the full sales lifecycle from prospecting to product demonstration to contract signature to ongoing account management and upsell.

• Achieved 125% of total quota in 2007 and 115% in 2008 • Generated over $725K total net new revenue and sustained over $1.8 million in recurring revenue.• Averaged 94% of list price from 2007-2009 (40% + higher contract price vs. competition) • Team Lead assigned to help ramp new sales reps, train current staff, and assist with closing new business opportunities• Managed the full sales lifecycle from prospecting to product demonstration to contract • In addition to achieving personal quotas, built and developed a training model for entire SuccessFactors sales organization, against their largest competitoro Training resulted in in an increase in competative win rate conversion from 45% to 92% in 2007 netting an increase in over $10 million dollars net new business.o Win rate increased to an average of 96% across entire sales organization in 2008 - 2010 with net new business valued at over $52 million versus largest competiton.

• Hired as the 1st Sales Rep to pioneer and sell SaaS SMB offering to businesses with 100-350 employees.• Achieved 165% of quota in 2005, finishing as #1 rep in total contract value.• First SMB Rep to be promoted to SAM II

• Responsible for strategically selling ProactiveNet’s Business Service Management solution to a targeted group of Fortune 500 companies • Managed existing client relationships for additional revenue opportunities• New business closed contract value of $275K

• Number #1 sales rep from 2000-2004• Yearly new contract value averaged $2.5 million dollars per year, with average duration of 3 years, and a client base representing 30% of the total company revenue• Managed an average of 125 accounts per year equating to over 6 million dollars in contract management• Managed the entire sale life cycle from prospecting to product demonstration to contract, project rollout, implementation and sustaining account management and upsell.• Responsible for managing customer success by designing and developing training content in the form of custom customer facing documentation, seminars, videos, and webinars, working with Engineering, Help Desk, Finance, Channel partners, and customer appointed IT staff to develop the methodology for implementation. Sales were generated by, cold calling, direct mail marketing, referral, networking, magazines, internet research, and e-mail. Sales were introduced via web demo or in person utilizing WebEx, or Placeware, and PowerPoint, at the CIO and VP level. Once the sale was initiated and qualified my duties entailed managing the entire sale from start to finish, including: presentations, proposals, in depth technical Q&A, project planning and finally implementation.Once the sale was completed I headed the implementation project plan working with both internal and client Engineering, Help Desk, Finance, Channel partners, and customer appointed IT staff to develop the Methodology for implementation. Additionally responsibilities included: Sustaining client management after implementation with weekly executive meetings and full progress and status reports; Training of Client staff on new features; Press release coordination, and continual client satisfaction.• Yearly contract revenue averaged 2.5 million dollars per year.• Client base represented 30% of total company revenue• Managed an average of 125 accounts per year

Responsible for recruiting the following skill sets': Software/Hardware Developers, Web Masters/Developers, NT and Unix Administrators, Network Engineers and Technical Support/Help Desk Engineers. Presented pre-qualified candidates to companies that best fit their job description. Guided clients and candidates through the interview process and negotiated salaries with potential employers. Sourced candidates using different Internet references, referrals, job fairs, and utilized Albin’s resume database. Maintained communication and built a solid rapport with candidates. Records were kept of all activities, including resumes sent out, interviews scheduled, placements, and general conversation activities with clients, candidates and daily appointments. Expert: Heavily involved in recruiting via the Internet and sourcing using no/low-fee recruiting strategies.• Billed est. $650,000 in gross revenue.

Sales Service Accountant- SONY VAIO Direct – 2/97 – 6/98Responsible for sales, customer service, account management, electronic commerce, troubles shooting, and quality assurance. While working with Sony Vaio Direct duties entailed educating and assisting customer on all Sony Vaio products in order to promote sales. Maintained consistency as one of the top 3 sales reps on the floor for nine consecutive months with an eight-teen Percent Conversion rate and an average of 750,000 a month in total revenue.Lead Technician - SEGA of America – 3/96-2/97Responsible for assisting with all of the trouble shooting procedures those were being done by the 60+ reps on the floor. As a lead technician my duties included Trouble shooting, implementing all trouble shooting procedures throughout North America. Handling all RMA account information, and all sales fulfillments. Additional SEGA operations were eventually opened in Denver Colorado where Assisted the implementation of the new Call Center trained of future management and CSR’s

• Managed team of 35 outbound call center sales reps• Consistently achieved over 100% of quota