Performing variety of administrative support services involving data review,reporting, project coordination, budget review, SharePoint sitemaintenanceEstablishing, utilizing, and maintaining sitesMonthly MSR requests to individual project leadsCompilation of status reports and financial dataAssist with contract deliverable collection, compilation, distribution andtrackingAssists in preparation of Standard Operating Procedures, Protocols andother technical documentationContract invoice trackingEnsures adherence to quality standards and reviews project deliverables

Lead meetings, manage communication with relationship, client servicemanagers, and staffConsults with middle/senior level management on process managementand makes recommendations to drive improvement initiativesCoordinate work, establish processes and develop project plansProvide guidance, assign tasks, prepares performance reviews andfeedback to staffRecruits, directs, motivates and develops staff, maximizing their individualcontribution, their professional growth and their ability to functioneffectively with their colleagues as a teamPerformed audits of subsidiaries to protect shareholders and potentialinvestors from fraudulent or unrepresentative financial claims.Cultivated relationships with industry leaders and within company to sharetips and information.Optimized core processes to improve business performance andoperational agility.Recommended process improvements to continually identify, analyze andfix constraints and challenges.Provided technical support for troubleshooting analytics and reportingissues.Conducted workplace compliance training to reduce liability risks andoperate effectively.

Maintaining and reconciling multiple accounts; interpreting data,determining root causes/sources of problems, and identifying trends andworkable/corrective solutionsPreparing reports and statementsAnalyzing accounting dataPreparing correspondence to respond to inquiriesResolve customer inquiries for all DFAS (Defense Finance and AccountingServices) internal and external customers, via incoming phone calls andemail transmittalsReceiving inquiries from all branches of military, both active duty andreserve members

Supervised production workflow for Asia payments departmentMonitored daily work to ensure department standards were always metand ensured special handling and priority transactions were assignedCreated weekly schedules for staffPerformed monthly internal audits and trained other employees how tocomplete themProvided professional interaction with customers, business associatesAssisted in resolution of problematic transactions such as customersinputting incorrect information, customers inputting duplicate payments,and completing time sensitive transactions through Fed LineTrained and mentored new and current staff, including makingpresentations to Payment Processing training classesInvestigated customer and beneficiary issues and provided solutions tothose inquiriesActed as customer support representative of division to customersInvestigated inquiries and provided responses by telex, cable, letter ortelephone to inquiriesProvided account analysis and inquiry prevention input in order to preventinquiriesReconciled internal reimbursement account monthly .Set-up of new clients and maintenance of existing clients on variousinternet products such as Inform, BNY Mellon (BNYM) Connect, SecurityFramework, and BNYM Mainframe SystemsScanning contracts from customers and set-up formsDeveloping applicable solutions to difficult problems and ensure thatcorrective actions are completedReviewing requests for accuracy and completeness and communicationwith relationship staffExplaining clearly, accurately and concisely to both internal and externalcustomers, outcome of any research completed, and decisions, options, ortimeframes required in resolving inquiriesResponded to customer inquiries with complete and accurate informationby returning all telephone calls or responding in via email when necessary.