◦ Manage services client contracts and statements of work/service level agreements delivering contracted scope◦ Effective communications (internally & externally)◦ Effective, efficient resolution of client problems/issues, leveraging internal/external resources◦ Understand & leverage Xerox technology and solutions◦ Owns delivery of services through operational teams◦ Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements◦ Focal point for service level agreement management, key performance indicators, reporting, and problem resolution◦ Advise client of opportunities to improve the success of their business operations◦ Understand client’s industry, business and their critical business drivers◦ Provide leadership and support for new deal implementations with implementation partners◦ Identify opportunities to improve gross profit through cost management and post-sale revenue growth◦ Develop and conduct client business reviews & support overall client communication plan in partnership with sales