Saving the world, one drink at a time...

- Coordinate game day requests in Legends & Founders Suites for VIP suite holders.- Ensure proper event set-up.- Act as liason between guest and Marlins Front Office; Relay guest service issues through proper channels.- Maintain reception post as a hub of information, assistance and hospitality.- Direct guests throughout new Marlins Park

- Selected to serve on pioneering President's Advisory Council (PAC) with industry icon, Roger Berkowitz (President/CEO) to share ideas and obtain best business practices.- Awarded competitive Catch of the Quarter (Q3 2011) as outstanding location company-wide, by maximizing profitability, attaining highest review marks on Open Table, and maintaining highest Quality Assurance scores on monthly audits.- Communicated daily with Corporate Management Team regarding: daily labor control, sales & labor forecasting, FOH scheduling pars, budgets, R&M, business intiatives and trainings. - Enhanced Associate Life Cycle (recruitment, selection, retention and development of staff) through continued development of associates with incentive based trainings, ongoing "one-on-ones", and human resource workshops. Maintained highest company retention rate despite sharp seasonal divides.

- Organized daily operations for a staff of 60 Spanish speaking personnel, providing service to three distinctly different restaurants, in an upscale resort with occupancy exceeding 2000 guests. - Collaborated daily with multiple departments regarding menu preparation, venue selection and creative service dynamics. - Executed high-profile special events and initiatives such as the 2009 Food & Wine festival, featuring celebrity chefs from 20 countries and the 2009 Nike Junior Tour, featuring elite tennis professionals, Nike executives and worldwide youth tennis champions.- Coordinated with multiple organizations such as The Carter Center Foundation and the United States Secret Service to develop a service protocol for President Jimmy Carter's Winter Retreat in Sandpiper Bay, 2008.- Increased Wine Sales by 210% vs. previous year by establishing a proactive sales initiative armed with no-cost advertisements, team sales incentives, professional training, and a targeted offering.