• Oversee and guide 48 stores spread across Central and North Florida.• Hire, train, and mentor top talent with direct oversight of up to 400 personnel from the front line to leadership roles.• Implement and enhance marketing and sales strategy; report performance metrics to franchise owners and company executives.• Analyze the industry/market to identify trends and factors to capitalize on opportunities to remain competitive.• Mentored five personnel from service tech to senior leadership roles from 2022 to 2023.• Elevated sales by $9.5 million From 2021 to 2022 while still affected by COVID-19 government protocols.• Drove sales and maximized budgets achieving $5 million over budget.• Contributed with leadership to realizing $71.3 million in total sales with the best customer service scores in the country for Pep Boys.• Increased margins from 62% to 63% for $4 million and credit card revenue by $700,000.• Created and implemented an electronic customer vehicle inspection process, offering vehicle information straight to customers’ phones with real-time pictures and videos.• Acknowledged with the “Regional Director of the Year” and the “Presidents Circle Award” for Regional Director in 2022.• Consistently received incentives from executive leadership due to driving top-line sales and maintaining controllable profit outcomes.

• Promoted to lead, guide, and support an area encompassing Central Florida.• Ensured quality consistency across the area and increased sales and profitability.• Minimized cost and labor by reviewing schedules and inventory use trends.• Visited stores to evaluate operations, cleanliness, and efficiency to maximize customer/employee satisfaction and revenue.• Realized three years of continuous growth from 2018 to 2021, reaching the highest customer service ratings in the country.• Achieved the highest credit card penetrations with a 25% increase of $500,000 in sales.• Promoted advanced customer service and engagement initiatives that captured the most Five-Star Google reviews in the southeast region.• Formed and instituted the Daily Metric Sheet that informed personnel on successes and misses, providing opportunities for store managers to work on improvement areas.

• Directed the day-to-day operations of the Ocoee, FL, location, ensuring efficiency and profitability; consistently met and exceeded monthly, quarterly, and annual sales expectations.• Reduce overtime expenses by coordinating employee schedules to maximize customer service during high-traffic times while allowing flexibility to save on labor costs during low-traffic times.• Implemented and maintained loss control procedures in maintaining inventory levels; selected as the Inventory Coach for the area.• Aided the Area Director in turning low-performing locations into revenue-generating ones.