Student Experience Specialist
Current Provide support and customer service to all twenty-two technical colleges and system office Peer group leader for Retention, Career Services, and Equity Responsible for conducting FERPA hearings Responsible for being a liaison to all twenty-two technical colleges and system office for complaints, retention, and all student affairs related items Responsible for completing administrative tasks within the Student Affairs department Responsible for managing the GVTC transient student portal application and system Responsible for coordinating and providing logistic support for peer groups within Student Affairs, College and Career Academies, and Dual Enrollment Responsible for ensuring technical colleges are providing customer service to students and maintaining policies and procedures Responsible for using and managing FreshDesk, Ethics Point, and directory systems Responsible for inputting requisitions for all Student Affairs, College and Career Academies, and Dual Enrollmentteam members, departments, and peer groups and facilitating payment paperwork Responsible for managing the general contact information email inbox to send to appropriate peer group list serve and complaints Responsible for facilitating contracts for various meetings and agreements for SkillsUSA and Student Affairs Responsible for assisting with ELIGIBILITY AND CERTIFICATION APPROVAL REPORTS (ECAR) review for twenty-two technical colleges Responsible for managing and maintaining the Student Affairs leadership and team member directory for all colleges, includes updating websites and list serves Responsible for processing all SkillUSA, GFLC, NTHS, and GSGA Foundation deposits and payments, includes managing and maintaining payment and deposit spreadsheets Point of contact for sending out new job leads and employer contacts to colleges Point of contact for Student Affairs for the UniteUS assistance portal