Bobby Castillo Email & Phone Number

Philippines

Philippines

• First line support for all IT related issues encountered on all Maersk Line Vessels• 24/7 support for 280 Maersk Line vessels thru Service-now ticketing tool and via call• Delivers timely resolution for urgent issues reported by the captains or Superintendent via call.• Set-up and installation of IT infrastructure for new build vessels and newly acquired Maersk Line Vessels in Korea, China, Singapore, Sri Lanka• Supporting the roll-out of new applications or updates to the vessels• Reviewing and testing newly created SOP from our level 2 support before cascading it to the whole Vessel IT – L1 team

Philippines

● Roving IT supervisor for Puregold stores in Sucat, Paranque, Las pinas● Directly reports to IT officers all IT related issues encountered on my area.● Coordinates all hardware defects and replacement to our third party vendor● Configuring Windows Server 2003, 2008, 2012 (Domain Controller) and Linux Server for POS (Point of Sales).● Troubleshoot workstations in both hardware and software issues.● Network and Database administrator ● Focal person on the deployment of Puregold CRM PERKS, TNAPm Pagibig loyalty card● Focal person on the deployment of the POS system (TPLinux and ANAHAW)