Bobby Caughron Email & Phone Number

Sarasota, Fl, Us

Sarasota, Florida Area

Ensured that system hardware, operating systems, software systems, and related procedures adhered to organizational values, enabling staff, volunteers, and Partners.Assisted project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities included the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.Administrated and managed WSUS (Windows Services Update Server) for organization and domain pc's.Administrated and managed Antivirus server for organization and all domain pc's and users. Managed Microsoft Exchange server and pop/smtp mail server.Responsible for administrating and managing end user accounts for the organization including Active Directory NT accounts, intranet access, email accounts.Managed organizations' "On-line Shopping" database and software. Created technical support documentation on areas of expertise.Excellent technical knowledge in areas of networks, Comprehend networking services such as Dynamic Host Configuration Protocol (DHCP), Domain Name Servers (DNS), Dynamic and Static IP's. Experience in Ethernet network environment including TCP/IP and network connectivity as well as knowledge of using remote access to troubleshoot including: Remote Desktop, VPN and PC Anywhere. Working knowledge of computer software systems including DOS.Upgraded and configured system software that supports infrastructure applications or Asset Management applications per project or operational needs.Maintained operational, configuration, or other procedures.Performed periodic performance reporting to support capacity planning.

Managed support helpdesk tickets for organization, provided senior level support to field technicians. Administrated, managed and created group policy settings for computers, users, and groups for organization through Microsoft Active Directory.Created technical support documentation on areas of expertise.Provided telephone, remote support and in-person support to users in the areas of e-mail, intranet, internet, network, file management, directories, standard Windows desktop applications, advanced knowledge of various Point of Sale software and custom developed applications. Served as the point of contact for troubleshooting hardware/software PC and printer problems, and other peripherals. Advanced knowledge of technical fundamentals and utilization of logical thought processes used in troubleshooting. High degree of knowledge with computer hardware, software and networking problem solving skills. Computer hardware/software experience and related peripherals including server and operating systems, PC applications, PC workstations, Installing and configuring hardware. Basic knowledge of Linux OS and commands. Performed preventative maintenance on servers and workstations. Strong command of common office applications such as MS Office applications in both network and standalone installations, Microsoft Excel, Word, Outlook, Powerpoint and Internet Explorer. Software installation, configuration, and repair experience including, but not limited to: Microsoft OS, Microsoft Applications, Linux OS, Antivirus software, and various POS and other applications.Exceptional customer service skills. Exceptional written and verbal communication skills.