Bobby Deen Email & Phone Number

Customer coordination, troubleshooting, test and turn up process of High Capacity circuits (DS1 to OC192). Manage multiple large business customer projects. Work as the technical support for the Brentwood Test Center. Responsible for training new employees processes, techniques, and workflow. Work as in-charge when manager not available. Use Microsoft Access to build databases used for monitoring employee performance. Developed macro’s that automate the workload distribution for the provisioning centers in Colorado and Wyoming. Systems Used: WFA-C, WFA-DI, WFA-DO, TIRKS, SOPAD, Adtran TA 3000, Soneplex, Intas, Nextlevel, Alcatel, SLC 2000, DDM 2000, FLM-150, FLM-600, FLM-2400, Flashwave, Flashwave 4100, Flexr GT, NMA, Titan 5500, DACS IV, DACS III, DACS II, Titan 532, TEMS, CISCO 15454, Lambda Unite, Nortel, Nortel Access Node.