Results-focused management professional offering 8 years of progressive leadership experience.Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvythat is critical to financial and operational success. Highly skilled in call center management, training,recruiting, problem resolutions, and innovative marketing concepts. Hands-on Customer ServiceManager effective in motivating others to reach their optimum potential.SKILLSExpertise with Key Performance Indicators Strategic planning(KPIs) Recruitment and talent developmentSkilled in call center operations Excellent Work ethicAdherence to high customer service standards Skilled trainerExcellent time management skills Exceptional interpersonal communicationQuality assurance and control Performance evaluationsChange Mastery Sales backgroundStaffing/Forecasting System skills: Verint 360, Cisco, Mission, KronosManage Financial BudgetWORK HISTORY
Listed skills include Customer Service, Team Building, Call Centers, Team Leadership, and 46 others.