Bobby Dong Email & Phone Number

Toronto, Canada Area

Supervised team of 20 offshore Unix Systems Administrators with 1200+ servers. Subject Matter Expert (SME) on server activation/de-activation and operation readiness (OR) servers. Maintained the highest level of service and SLA attainment for a major IBM customer, National Bank of Canada.• Investigated windows for maintenance. Laid out patching schedule for install, upgrading test, development, pre-production, production, and disaster recovery servers. Improved security and minimized… Show more Supervised team of 20 offshore Unix Systems Administrators with 1200+ servers. Subject Matter Expert (SME) on server activation/de-activation and operation readiness (OR) servers. Maintained the highest level of service and SLA attainment for a major IBM customer, National Bank of Canada.• Investigated windows for maintenance. Laid out patching schedule for install, upgrading test, development, pre-production, production, and disaster recovery servers. Improved security and minimized downtime. • Acted as Gatekeeper of server inventory, monitoring decommissions and ensuring smooth transition of project servers to steady state. • Completed quality assurance (QA) documentation for moving servers to steady state (accuracy of Serial Number, SLA, tools checklist,) creating accountability for support team’s management of new servers and enhancing Security Team’s capacity for reaching compliance.• Contributed subject matter expertise for validating relocation of data center, updating documentation from S/N to floor location and site contact.• Adhered to change management and security policy, meeting SLA on problem tickets. • Administered Server Inventory, supporting monthly billing evidence for server count and detail-oriented process for storage, reviewing LUNS for gap analysis on volume group RAID levels, and examining missing LUNS for disaster recovery.• Led and coordinated assistance across geographically distributed team, supporting Unix tasks.• Participated and contributed in planning of tool upgrades, deploying scoping and resolving issues with network, authentication, resourcing and space.Contributed to cleanup of database for CI, working with cross-functional team and providing direction. Show less

Toronto, Canada Area

Managed 10 employees and 200 servers remotely. Supported problem, change, patching, upgrades, ID management, back-up, security policy, and project assignment. Accountable for meeting challenging SLA's for key corporate clients including Franklin Templeton, TD, MDS, OMERS, Bell and Hydro One.• Leveraged Lean Model, reducing staffing, and handling unresolved severity in 1 & 2 level problems.• Accomplished scoping, bringing Hydro One and MDS accounts onboard with mix of Unix… Show more Managed 10 employees and 200 servers remotely. Supported problem, change, patching, upgrades, ID management, back-up, security policy, and project assignment. Accountable for meeting challenging SLA's for key corporate clients including Franklin Templeton, TD, MDS, OMERS, Bell and Hydro One.• Leveraged Lean Model, reducing staffing, and handling unresolved severity in 1 & 2 level problems.• Accomplished scoping, bringing Hydro One and MDS accounts onboard with mix of Unix platform. Completed Hydro One cluster testing, validating gaps before taking on risk.• Contributed technical skills, assembling HP storage array on few accounts XP256, XP512, XP1024. • Provided hands-on client training, supporting Omniback (HP Backup tool). Show less