Bobby Edwards Email and Phone Number
Texas, United States
Bobby Edwards's Location
Dallas-Fort Worth Metroplex, United States, United States
Bobby Edwards's Contact Details
Bobby Edwards work email
- Valid
- Valid
- Valid
- Valid
Bobby Edwards personal email
n/a
About Bobby Edwards
Experienced in Risk and Compliance, Quality Assurance, loss prevention, and collections with 13 years of experience working in the financial services industry. Skilled in Quality Assurance, Regulatory and Compliance testing, Skip Tracing, Coaching, Call Centers, Management, and Employee Training.
Bobby Edwards's Current Company Details
Bobby Edwards Work Experience Details
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Awm - Control Monitoring And Testing AnalystGoldman SachsTexas, United States
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Business Risk And Controls Advisor - TestingUsaa Jun 2020 - Nov 2024San Antonio, Texas, UsIdentifies and manages existing and emerging risks that stem from business activities and the job role.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.Follows written risk and compliance policies, standards, and procedures for business activities.Manages routine deliverables in support of Risk and/or regulatory compliance related initiatives: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.Performs ongoing supervision of established business controls and applies maturing knowledge to perform root cause analyses, testing coordination and seeks guidance from team members to evaluate the effectiveness of established business controls. Performs Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.Partners with business owners to assist them in the identification of control failures and assesses the impact. Participates in the remediation. -
Associate, Business Controls And RiskSantander Consumer Usa Dec 2019 - Mar 2020Dallas, Tx, UsAnalyzes documentation for evidence of successful and efficient performance. Applies developing knowledge and supports the design, assessment and/or administration of quality assurance programs, practices and policies. Assists in the collection and initial analysis of data preparation of business owner control surveys. Conducts quality audits on all routine and complex transactions and correspondence to ensure proper processing according to established quality standards. Develops training on policies and procedures concerning controls and risk management. Independently conduct internal control testing including on-site observations, interviews with management and staff, analytical procedures and statistical/judgmental analysis and testing data. Interprets regulations affecting control standards with large degree of independence and suggests methods of updating policies and practices to address any risk concerns. Leads operating process and internal control improvement initiatives. Manages complex projects that involve working with businesses to improve controls to mitigate any deficiencies.Partners with Internal Audit, Compliance, and/or Operations Management to share information and escalate issues as needed. Review Monitors and tests internal controls and procedures associated with products, services, customers and operations. Through walkthroughs and testing, identifies possible internal breakdowns and gaps and report them to management. Work with the business to understand the controls currently in place to minimize risk. -
Process Coordinator IiCapital One Dec 2018 - Dec 2019Mclean, Va, UsExecuted successful compliance monitoring, risk assessment programs, and testing of processes and controls.Analyzed testing results patterns for improvement opportunities and made action plan recommendations.Identified control and procedure weakness and escalated to relevant stakeholders.Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.Assisted business partners to resolve deficiency in risk prevention, business controls and productivity.Reviewed customer issues, company processes and all other operational areas to test for compliance adherence.Met with business partner/business stakeholders to implement best practice, project-manage needs and implement process improvements. -
Sr. Quality Assurance CoordinatorCapital One Dec 2017 - Dec 2018Mclean, Va, UsConduct production sampling, and other quality assurance testing measurements that provide information criticalto assessing process execution and customer experience.Perform data entry and data research activities.Respond to questions and requests from management and key stakeholders.Execute and provide recommendations for process improvements and/or operating procedures.Calibrate performance standards with peers and dedicated line of businessDocument procedures in accordance with established policiesGenerate and distributing updates and reports as neededPerformed Call Monitoring
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Principal Risk Management CoordinatorCapital One Dec 2015 - Nov 2017Mclean, Va, UsPerform regulatory call monitoring, ADA compliance monitoring, and compliant reviews as assigned and asscheduled, on a monthly basis..Document monitoring results for tracking/reporting in systems of record, and for reporting to line of business andRisk office leadership Schedule and facilitated monthly monitor result review sessions with business partners and complianceBuild and maintain strong relationships with key points of contact in the business, Legal and ComplianceBecome a subject matter expert in the business processes you support and in the Risk requirements applicableto the business
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Senior Quality Assurance SpecialistCapital One Nov 2011 - Nov 2015Mclean, Va, UsConduct production sampling, and other quality assurance testing measurements that provide information criticalto assessing process execution and customer experience.Perform data entry and data research activities.Respond to questions and requests from management and key stakeholders.Execute and provide recommendations for process improvements and/or operating procedures.Calibrate performance standards with peers and dedicated line of businessDocument procedures in accordance with established policiesGenerate and distributing updates and reports as neededPerformed Call Monitoring
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Loss Prevention SpecialistCapital One Feb 2008 - Nov 2011Mclean, Va, UsIndependently managed 60+ accounts in repossessionManaged escaladed calls, and performed root cause analysis in order to negotiate payment arrangements inrespective of good business decisionsEnsured all options were explored to keep customer's in their vehicle while providing a good customer experienceUtilized skip tracing tools to locate customers and collateral
Bobby Edwards Skills
Risk Management
Customer Service
Quality Assurance
Call Monitoring
Leadership
Management
Financial Services
Banking
Microsoft Office
Business Analysis
Financial Analysis
Repossessions
Collections
Testing
Credit
Skip Tracing
Funding
Sports Coaching
Employee Training
Regulatory Compliance
Call Quality
Coaching
Customer Experience
Business Process Improvement
Sports
Contact Centers
Bobby Edwards Education Details
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The University Of Texas At Arlington - College Of BusinessAccounting And Business/Management -
Trinity Valley Community CollegeGeneral
Frequently Asked Questions about Bobby Edwards
What company does Bobby Edwards work for?
Bobby Edwards works for Goldman Sachs
What is Bobby Edwards's role at the current company?
Bobby Edwards's current role is AWM - Control Monitoring and Testing Analyst.
What is Bobby Edwards's email address?
Bobby Edwards's email address is bo****@****one.com
What schools did Bobby Edwards attend?
Bobby Edwards attended The University Of Texas At Arlington - College Of Business, Trinity Valley Community College.
What are some of Bobby Edwards's interests?
Bobby Edwards has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Bobby Edwards known for?
Bobby Edwards has skills like Risk Management, Customer Service, Quality Assurance, Call Monitoring, Leadership, Management, Financial Services, Banking, Microsoft Office, Business Analysis, Financial Analysis, Repossessions.
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