Bobby Hernandez

Bobby Hernandez Email and Phone Number

Director Claims, Outbound Encounters Program @ UnitedHealthcare
San Antonio, TX, US
Bobby Hernandez's Location
San Antonio, Texas, United States, United States
Bobby Hernandez's Contact Details

Bobby Hernandez work email

Bobby Hernandez personal email

n/a
About Bobby Hernandez

Bobby Hernandez is a Director Claims, Outbound Encounters Program at UnitedHealthcare.

Bobby Hernandez's Current Company Details
UnitedHealthcare

Unitedhealthcare

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Director Claims, Outbound Encounters Program
San Antonio, TX, US
Website:
uhc.com
Employees:
3757
Bobby Hernandez Work Experience Details
  • Unitedhealthcare
    Director Claims, Outbound Encounters Program
    Unitedhealthcare
    San Antonio, Tx, Us
    View
  • Unitedhealthcare
    Director Claims, Outbound Encounters Program
    Unitedhealthcare Apr 2024 - Present
    View
  • Unitedhealthcare
    Director Of Communications Modernization
    Unitedhealthcare Jan 2023 - Present
    San Antonio, Texas Metropolitan Area
    Driving communication modernization strategies across the enterprise through a digital first approach.
    View
  • Unitedhealthcare
    Associate Director Of Operations
    Unitedhealthcare Dec 2001 - Feb 2023
    Texas, United States
    I support various initiatives in my role: - Technology supporting desktop tools, chat bot innovation, and more in the Employer & Individual -- Commercial member facing space.- Process and improvement for Social Determinants of Health (E&I Commercial)- Offer Management relying on predictive analytics- Diversity Equity & Inclusion Council- Culture Ambassador- Advisory Board Fellow
    View
  • Unitedhealthcare
    Associate Director, Gen Management
    Unitedhealthcare Dec 2001 - Feb 2023
    San Antonio, Texas Metropolitan Area
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  • Unitedhealthcare
    Assoc Director, Operations Leader
    Unitedhealthcare Feb 2022 - Jan 2023
    San Antonio, Texas, United States
    Accountable for the Member Experience & Implementation Team within Consumer Services call operations team including Gender Identity Support, Pilots and NPS remediation. Results measured through call obviation, cost avoidance and Customer Satisfaction/NPS improvement.
    View
  • Unitedhealthcare
    Manager Of Business Process
    Unitedhealthcare Feb 2019 - Feb 2022
    San Antonio, Texas, United States
    Call center operations manager. Technology leader. Oversaw technology, and process improvement pilots. Led outbound call efforts for closed loop NPS detractor surveys to improve member experience.
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  • Unitedhealthcare
    Sr. Project Manager
    Unitedhealthcare Oct 2016 - Feb 2019
    San Antonio, Texas
     Ensured projects were delivered on time and on budget Created, managed, and distributed project communication artifacts such as charters, scheduled, project plans, Gantt charts, and status reports. Partnered across various departments, teams and stakeholders to determine scope, budget, feasibility of work and implementation Provided regular updates to stakeholders
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  • Unitedhealthcare
    Sr. Business Process Analyst
    Unitedhealthcare Feb 2013 - Oct 2016
     Identified operational process improvement opportunities by analyzing current business requirements and understanding current state and performance. Worked closely with operations leaders and end users to understand wins and opportunities, define requirements, create efficiencies in workflow and reduce call handle time.
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  • Unitedhealthcare
    Service Account Manager
    Unitedhealthcare Apr 2003 - Feb 2013
     Served as a main point of contact for commercial business clients in 13 states to help resolve employee inquiries and escalations. Built solid relationships with client HR contacts through trust and frequent communication.  Proactively outreached to get ahead of any issues that may be surfacing to mitigate early Adjudicated claims in real time to support rapid resolution Worked across multiple departments to resolve issues quickly Listened to my clients; collaborated on solutions that worked for both UHC and the client
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  • Unitedhealthcare
    Customer Service Representative
    Unitedhealthcare Dec 2001 - Apr 2003
     Identified customers needs, clarified information, researched every issue and provided resolution Met personal and team qualitative/quantitative targets Managed high volumes of inbound calls for both members and providers in a timely manner Proven track record of overachieving quotas
    View
  • Unitedhealthgroup
    Manager Of Business Process
    Unitedhealthgroup Dec 2001 - Aug 2022

Frequently Asked Questions about Bobby Hernandez

What company does Bobby Hernandez work for?

Bobby Hernandez works for Unitedhealthcare

What is Bobby Hernandez's role at the current company?

Bobby Hernandez's current role is Director Claims, Outbound Encounters Program.

What is Bobby Hernandez's email address?

Bobby Hernandez's email address is bo****@****uhc.com

Who are Bobby Hernandez's colleagues?

Bobby Hernandez's colleagues are Sara Kambic, Michelle Miller, Katy B, Malissa Mcclary, Haley Fisher, Maria Theys, Pharmd, Yolanda Castille.

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