Lead Service Realization Project Manager for ESINet (Next-Gen 911) project. Executed all activities associated with delivery of overall project, including but not limited to timeline creation, resource alignment, documentation, tracking and closing of all project related issues and risks, as well as delivery of all needed documentation and processes.• Navigated through all decision gates, completed all testing and launched ESINet into Controlled Introduction, resulting in new opportunities for the sales team• Successfully coordinated the signing of multiple contracts with several State and local government entities• Delivered core project on time and on budget, and additionally turned up multiple aggregation sites ahead of expected due dates

Lead Client Project Manager for Most of World (MoW) Invoicer Release 3. Performed all project management duties for Ethernet Gateway Switch (EGS) in MoW. Gathered all appropriate resources, baseline documentation for requirements. Developed and adhered to all timelines, addressing and resolving all associated issues, risks, and jeopardies.• Delivered MoW Invoicer Release 3 including all sub-projects, resulting in new billing features and enhancements for global customers• Attained $10M+ in savings due to enhanced billing capabilities and consolidation of billing systems

Led all product development duties associated with ConnecTech Support+ and DSL Product Speed Tiers Change products. Managed all coordination and project management associated with 2010 DSL Speed Settlement• Received Senior Vice President (SVP) Excellence Award for successful remediation of 49k Out of Band DSL customers• Effectively communication to over 100k subscribers which led to minimized revenue loss and proper affected customer base identification.

Client Sponsor for all interaction between Unified Messaging (UM) and the Program Management Office (PMO) office including all updates to PAT, creation of Marketing Service Descriptions (MSD), Product Service Descriptions (PSD), development of business cases and overall input into the Messaging business plan.• Built new Call Tree product in conjunction with Business IP Services, aiding in the overall first year annual revenue equating to $1M+ and 10k+ mailboxes for EM product.• By year end 2007, achieved 226k+ mailboxes and $31.9M in revenue for UM. • Received SVP Cornerstone Award in May 2004 for successful deployment of UM Lite, UM Standard and EM. Received multiple Quarterly Achievement Awards in 2005, 2006 and 2007.