RESPONSIBILITIES- Establish and maintain programme plan/roadmaps - Lead programme governance and track progress towards programme vision and goals - Manage risks, issues, dependencies and stakeholders - Line manage and develop delivery managers - Lead change management ACHIEVEMENTS- Led an organisation wide transformation, growing usage of data products and analytics from 200 to 1,466 people - Embedded an Agile environment and scaled Agile operating model into a new 60-person department - Introduced data architecture, data engineering, DevOps and data management into the organisation - Launched 3 cross-functional Agile teams, balancing strategic work and reactive requests - Led delivery of 10 major data products and 83 minor products, improving decision making and productivity - Introduced new data architecture framework to ensure sustainability and scalability of our data platform - Provided Agile coaching to managers and teams offering non-software data services - Worked with suppliers to establish integrations into Azure

RESPONSIBILITIES- Establish and lead Agile delivery teams - Facilitate Agile ceremonies and continuous improvement - Manage risks, issues, dependencies and stakeholders - Line manage associate delivery manager Facilitate Agile ceremonies and continuous improvement ACHIEVEMENTS- Delivered multiple releases of a Power Platform app and Power BI reports, allowing an England-wide service to run - Delivered a data mart, enabling a pilot of a new system- Delivered helpline telephony, microsite and webchat for a new, UK wide service - Delivered a pilot of Tableau data visualisation software and gathered evidence that suggested a significant productivity improvement (88%) could result from adoption

RESPONSIBILITIES- Establish and lead project teams - Gather and specify requirements - Manage risks, issues, dependencies and stakeholders ACHIEVEMENTS- Delivered a change programme to achieve 2018/19 compliance against new data protection and security standards, eliminating contractual and reputational risk- Led a team to renegotiate GDPR clauses in 750 customer contracts, resulting in a significant risk reduction - Delivered a contract negotiation tracking feature and data dashboards within Salesforce Lightning

RESPONSIBILITIES- Project manage bids for public sector contracts - Lead special projects - Data analysis - Line manage interns ACHIEVEMENTS- Project managed the set up of 2 customer facing services from bid to contract start, each worth c. £500K p.a. each- Project managed successful bids for c. £4m of public sector contracts (new business), with a 59% success rate - Project managed a process improvement project to enhance contract mobilisation capability - Procured and delivered a piece of academic research to support a strategic objective - Developed 2 interactive Excel dashboards for the strategic analysis of 5 years of CRM data - Developed 2 interactive Excel models to estimate service model capability to deliver against targets, based on level of staffing and various parameters - Line managed and coached 3 interns into jobs

RESPONSIBILITIES- Project manage and write bids for public sector contractsACHIEVEMENTS- Project managed successful bids for c. £12m of public sector contracts (retention), with a success rate of 62% - almost double the organisational average at the time - Developed 2 Excel tools for service performance tracking and competitor analysis - Represented business development team on the national Integrated Governance Working Group