Bobby Jack Email & Phone Number

Nationwide

North West

South And Then Moved North

* A challenging and demanding role which involves a degree of independence. * I’m within a direct selling environment which includes a number of Key performance indicators. My Conversation rate last year was 37.9% and currently running an average of 58.6%. This is over the national average of 35%. My average order value is also currently the highest in the region running at £3650. * My customer satisfaction score is at 87.3% compared to a national average of 60.9%. * My role includes selling the finance payment method with the package. I recently won a national competition for this, being in the top 2 nationally. * Building strong relationships with other parts of the business to enhance the customer experience. * All administration needed from home including collation and reporting figures on a daily, weekly and monthly basis, customer contracts, processing finance payments, credit checks, engineer reports and installation specifications.

Hampshire

* Recent projects include Heathrow Terminal 5, London West Data Systems, London Underground, Queen Elizabeth and Birmingham hospitals. * Supervising and working with contractors and direct labour Motivating and providing direction to all members of staff ensuring that client satisfaction is paramount. * Complaint handling at all levels * Ensure target completion and budgets are met Continually indorse strict health and safety regulations Conduct structural opening surveys to identify and resolve any problems that may arise throughout the project * Liasing with the customer, other trades and site architects

Nationwide

* Employed sub contractors of various trades to carry out the appropriate building works * Successfully building and managing client accounts and relationships from initial enquiries through to after care services * Calculating estimates and analysing budgets * Use sales techniques to direct the customer towards which product would fulfil their requirements * Advertising * Conducted site surveys * Quality management/ Complaint handling * Oversee and confirming orders and deliveries

Hampshire

* Regularly carrying out Surveys * Installation of high quality product to exceptional standards * Confirming appointments with the customer and return visits to ensure a high level of customer satisfaction and dealing with any problems that may arise. * Achievements * Achieved Installation Engineer of the month for 18 consecutive months out of 16 teams.