Customer Experience Manager who works to improve the services offered by Liquid by better understanding the needs of our customers and suppliers. I analyze customer interactions and feedback to develop solutions to issues. I thoroughly enjoy leading others to design and test customer-focused solutions to common business problems.*Finding ways to reduce and remove customer pain points with current products and services.*Developing listening points across the customer journey to find opportunities for improvement.*Reviewing performance against key performance indicators.*Monitoring and analyzing recorded and live customer interactions.*Analyzing online customer interactions via a customer relationship management system.*Advocating for customer solutions in meetings and project planning.*Hiring, training and leading staff.*Developing strategies for use of processes, tools and resources to deliver improved customer experiences.*Leading team members to escalate and resolve customer issues.*Reducing customer churn and contributing to increased lifetime value of customers.

InXpress is an international shipping and freight consulting firm and authorized sales partner for world class courier company DHL.Through our franchise operating model, InXpress offers unique international and domestic shipping solutions for our SME customers and exclusive bulk buying rates packaged with innovative technology solutions and genuine personalized customer service and invoicing.Our exclusive buying power provides SME's with a strong competitive advantages for obtaining the best online shipping quotes, normally reserved only for the world's largest corporations.InXpress saves you time, effort and money by providing simple solutions for international express and domestic freight through world-class carriers you know and trust.International Air ExpressInternational Import ExpressDomestic FreightFounded in 1999, InXpress has grown to become one of the world’s largest franchise systems, delivering worldwide express parcel, delivery and transportation services.Globally InXpress continues to aggressively expand, with 15 countries now sharing these savings with customers and we currently have opportunities across Australia and New Zealand to join the InXpress team as a Franchisee. If you are interested in finding out how we can assist your business, or becoming a business partner, please contact me on 1300 469 773, or email at info.au@inxpress.com , or via LinkedIn. I’d like to share the success stories of our customers with you along with recent industry insights.

Assistant Manager of the Cordell Constructions Projects research team in Queensland. Assistant Manager of a team of researchers that provide construction information on general, civil and mining projects by reporting from the planning stages through to tender and construction. Areas include Northern New South Wales, Queensland, the Northern Territory and the Mining Sector on a national basis. Professional manager with a passion for the construction industry and providing clients with exceptional construction information.We are owned by CoreLogic (NYSE: CLGX), a leader in property information, analytics and services to 20,000 clients in seven countries. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance and mitigate risk.

Provide reliable, timely and accurate construction and contract information for a diverse range of clients with particular focus on Australia's resource sector.*Research all leads thoroughly, clarifying and checking where necessary.*Enter project leads accurately.*Maintain and develop relationships with research contacts and foster good industry relationships.*Work with other team members to ensure smooth access to the information.*Networking*Editing and maintenance of own database.We are owned by CoreLogic (NYSE: CLGX), a leader in property information, analytics and services to 20,000 clients in seven countries. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance and mitigate risk.

Advised on appropriate emergency planning & all aspects of building fire safety including:• Understanding legislation relating to fire safety• Identifying fire safety installations and equipment in a building• Developing an awareness of maintenance and records relating to fire safety• Developing risk management strategies• Emergency Planning Processes• Conducting and Evaluating evacuation exercises and fire drills• Operating emergency protection and emergency control equipment

My responsibilities included: - reading, monitoring and responding to the principal's email, - answering calls and handling queries, - preparing correspondence on the principal's behalf, - commissioning work on the principal's behalf, - liaising with staff, clients, etc., - managing the principal's electronic diary, - booking meetings, - organising travel and preparing complex travel itineraries, - attend meetings on your boss's behalf - writing minutes, - taking dictation, - planning, organising and managing events, - managing a budget, - attending events/meetings as the principal's representative, - conducting research on the internet, - writing reports, executive summaries and newsletters, - preparing presentations, - preparing papers for meetings, - managing and reviewing filing and office systems, - updating websites, - typing documents, - sourcing and ordering stationery and office equipment, - managing projects, - managing an Assistant.

*Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.*Directs visitors by maintaining employee and department directories; giving instructions.*Maintains security by following procedures; monitoring logbook; issuing visitor badges.*Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.*Maintains safe and clean reception area by complying with procedures, rules, and regulations.*Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.*Contributes to team effort by accomplishing related results as needed.Receptionist Skills and Qualifications:Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management