In this role, I have been honored with the Everyday Hero Award due to me providing a superior level of patient-centric care and fostering positive relationships within the senior living community.I spearheaded the physical therapy staff in the implementation and transition to electronic medical records (EMR) software from paper documentation, resulting in a measurable increase in staff productivity, documentation accuracy, patient outcomes, and reimbursement by Medicare (CMS).In addition, I was chosen by the regional director to develop groundbreaking new programs and processes, resulting in a substantial improvement in the onboarding experience, communication between key community personnel, and employee retention rates.I also employed my strong coaching abilities to oversee and mentor my team members, focusing on continuous improvement and fostering their talents to ensure employee advancement.

In this position, I utilized my exceptional managerial abilities while overseeing four physical therapy facilities, driving an 80% increase in revenue while simultaneously decreasing expenses by 30%. In addition, I was recognized by senior management for my commitment to outstanding performance, resulting in being awarded a promotional opportunity after only six months of employment.I also created, implemented, and trained clinical staff on programs and processes to help protect client data and avoid security breaches, resulting in a 30% increase in staff awareness regarding data breaches and the protection of personal health information (PHI).Furthermore, I applied my noteworthy leadership skills while conducting all key human resources activities including talent acquisition, onboarding, training, performance reviews, coaching, development plans, and corrective action.

While in my previous role at Legacy Healthcare Services, I implemented an efficient electronic medical record tracking process, resulting in a 68% reduction in documentation time and a 50% reduction in patient record errors.In addition, I displayed my superior communication and presentation abilities while delivering Quality Assurance and Performance Improvement (QAPI) review findings to the Executive Director and board members.