● Manage network, enterprise software, connectivity, helpdesk, and security for approx. 110 end users located at satellite and regional offices. Direct IT activities for global B2G customers as well. ● Support technical solutions and shared applications between SES and SES Government services. Oversee database server management and services (e.g., scheduled backups, systems hardening).● Direct a team of helpdesk and system administrators (4 total). Conduct select HR tasks, including hiring, training, coaching, and performance reviews. Hired an Information System Security Officer (ISSO) in 2020.● Plan the department’s $1.2M annual budget, making adjustments and tracking invoices and contracts against financial forecasts and negotiated contracts. Provide financial analytics, projections, and reports. ● Wrote and implemented best practices/SOPs (e.g., business continuity checklist, data backup, disaster recovery plan) as well as staff policies, such as acceptable use, link handling, mobile device, electronic communications, media controls, ● Track network automation, configurations, and compliance to further boost business continuity, minimize network downtime, and improve staff efficiency. Train staff and utilize tools to deliver seamless IT solutions. ● Manage the plan of action and milestones (POAM) and System Security Plan (SSP) compliance relative to NIST 800-171 Rev 2 and CMMC Level 3 for contractors.● Introduced several additional improvements within the department, including:— Deployed multiple Comcast and Verizon ISP links— Deployed SolarWinds® SIEM (Enterprise, IT Security, and Compliance Solutions)— Worked with Vendor to Implement Surveillance System & Access Control Systems— Migrated Network Drives to Microsoft® OneDrive, Teams, and SharePoint— Deployed Visitor Tracking System and Mobile Management Solutions

● Managed the IT department, overseeing the coordination and management of IT projects and end-user needs. Served as systems administration as well, providing client-side technical support for software, apps, connectivity, and access controls. ● Established a disaster recovery site in 2015, proposing an alternative site of operation based on size, capacity, and location. Researched and established a plan of action that included data center requirements, including network connectivity, equipment needs, accessibility, and physical security. ● Migrated from an on-premise solution to Deltek Cloud in 2016, which involved the setup of users and administrators, uploading databases, integrating third-party solutions (SharePoint, MS 365/OneDrive, Azure Active Directory), and testing.