Lead all UX strategies and design efforts for OPTUM's proprietary data-mining application.

Lead UX Strategist for the Marcus in-house B2B2C application focused on deposit interaction.

Lead UX/UI resource for the "7-BOSS" in-store Ordering system as well as the 7-Eleven's Pricing system.

Head of User Research, User Experience and User interface for all software solutions.

• UI/UX Lead for FedEx revolutionary mobile (iOS and Android) and Web Portal Application• Lead Off-Shore Uers Interface and Graphic design resources based in India• Sign off on all idealology of new look and feel of application• Attend daily SCRUM sessions consistant with extremely aggressive AGILE process• Manage usibility testing for User Experience feedback

* Consult with business users and IT to determine the information needed to develop visual design concepts, including graphics, and screen prototypes.* Conduct and analyzing user research, including usability studies, user interviews and surveys.* Develop information architecture needed for web development and user interactions.* Maintain an awareness of current usability and user-centered design best practices.* Consult with users, architects, project leaders, and management to resolve problems and suggest alternatives.* Assist with development and maintenance of corporate web standards.

• Governance - working with the over-arching structure, processes and procedures to accomplish objectives, which include metrics of success and deliverables• Alignment - entails top-down vision, goals and objectives from business strategy flowing through to successful completion of projects for program objectives• Assurance - checks and balances for compliance with standards and vision alignment• Management - involves regular reviews for accountability and successful management of project, stakeholders and suppliers• Optimization - of performance across program platforms to achieve the best functional and technical value• Tracking – issue resolution• Planning - entails developing the plan to orchestrate projects, resources, timescales, monitoring and control• Improvement – ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for program success.

• Under minimal supervision and direction; manage projects for 3rd Level Support of all e-commerce applications. • Work to build and maintain relationships with marketing, QA, operations, pricing, logistics, DB Analysts, real estate agents and other internal and external teams to document and resolve or escalate E-Commerce defects and enhancements via on and off-line resources.• Quality Assurance tester; writing/executing test cases and reviewing/reporting defects.

• Manage projects for 3rd Level Support of all e-commerce applications. • Work to build and maintain relationships with marketing, QA, operations, pricing, logistics, DB Analysts, real estate agents and other internal and external teams to document and resolve or escalate E-Commerce defects and enhancements via on and off-line resources.• Quality Assurance tester; writing/executing test cases and reviewing/reporting defects.

• Built online-dynamic stationary products via complex proprietary solutions. • Built product shells, created key and data fields, set-up product and user groups, site architecture (add child sites), set-up latencies for plating products, ordered graphics for each given product. • Constructed UI for products (Top clients: UBS, Johnson & Johnson, Chevron, Pepsi)

• Developed and managed project identities to graphically link program materials. • Prepared preliminary sketches. • Led coordination of staff approval process. • Managed all marketing material from concept to design. • Developed elaborate multi-media presentations. Coordinated production of materials with outside vendors and internal staff. • Provided detailed - accurate cost estimates for all vendor printed materials. • Created multi-media templates and presentation. (Top clients: NTTA & TxDOT)

• Designed/recreated digital artwork for apparel, promotional and stationary material using various software packages. • Gained extensive printing process knowledge via transferring images to film and 4-color and spot color separation. • Maintained client communication throughout projects life cycles. • Worked within established timelines and budgets.

• Maintained print production for weekly-classified newspaper.• Produced newspaper layout both manually and electronic.• Reproduced ads.• Downloaded and modified digital images.• Managed and coordinated the printing process and hardware/software trouble-shooting.