Bobby Mann Email & Phone Number

Austin, Texas, Us

Cloud Migration & Infrastructure AutomationLed the migration from a single AWS account to a Control Tower setup with 20+ accounts, improving security and compliance. Managed EC2, RDS, ECS, and other resources with minimal downtime.GitLab On-Prem to Cloud Migration Transitioned GitLab from on-prem to cloud, streamlining collaboration and CI/CD processes. Migrated from single-state Terraform files to app-specific files for faster deployments and rollbacks. Developed versioned service modules for better change tracking between environments.ECS Improvements Implemented Dynatrace container definitions for tracing, logging, and metrics. Managed secrets and configurations securely with AWS Secrets Manager and Parameter Store. Enabled IAM authentication for secure developer access to RDS and ElastiCache, eliminating password management issues.Networking & Security Used Transit Gateway to route public traffic through a network firewall, enhancing security. Deployed Web Application Firewalls (WAF) and private account peering to secure public applications. Improved ECS delivery time from weeks to hours with autoscaling, cutting costs and increasing availability.CI/CD Automation with GitLab Deployed autoscaling GitLab runners, reducing pipeline times by up to 60%. Integrated Dynatrace to optimize runner fleet sizing, balancing cost and performance. Created multiple runner types with scope-specific access to secure critical environments. Shifted from manual deployments to automated CI/CD pipelines, handling database migrations and security checks. Managed 50+ deployments with GitLab-CI templates, allowing updates to be rolled out across pipelines efficiently.Security & Compliance Implemented Checkov and Tflint with custom rules to enforce coding standards within merge requests. Applied SAST and container scanning to maintain security compliance during deployments.

Austin, Texas, Us

- Terraform- AWS Account Migration- ECS - Containers- AMIs- Packer- Gitlab CI/CD

San Luis Obispo, California, Us

- Azure DevOps (Formerly VSTS)- Kubernetes + Helm - CI/CD patterns - Packer, Pulumi

Westlake, Texas, Us

- Proficiency with C#, jQuery, JavaScript, AJAX, HTML/CSS, .NET framework 4.0, razer and ASP.NET development in an agile environment.- Code First/Entity Framework- Familiarity with JavaScript libraries such as Backbone.js, Bootstrap.js using BitBucket/git for source code and task lists.- Mobile Development using D3.JS + Backbone.- API Integration- Log Managers for transporting data to Splunk- IIS Administration- Pivotal Cloud Foundry - C# Cross platform development-

Westlake, Texas, Us

My daily job is to ensure performance and availability across multiple platforms, technologies and web sites. It is truly unique to interact with developers, system architects, QA, security and non-technology related business units. It requires an understanding of a dizzying array of technologies and languages, which is AWESOME! The first part of my day may be spent examining the .NET stack-trace of an error that was inadvertently introduced into one of our platforms and then work with our developers to identify how to resolve the issue. Time to switch gears, the next hour is spent weighing in from an operational standpoint on how our next project should be built out to ensure it is designed in a way that makes sense for our team. This can include ensuring a particular set of monitoring tools are deployed, addressing availability and performance concerns or just listening in to fully understand the design decisions. After all, we’ll be supporting it soon!Suddenly, through the various monitoring tools used, we are alerted the site is under a heavy load or performing very slowly. It is my job to jump into a tool like Splunk and quickly ascertain the state of our environment. This is where it gets fun. You know there is a problem but you don’t know what it is. The goal is to restore service to our customers as quickly as possible. I would start by quickly examining our error logs, looking at the services that are failing, trace them back to a common endpoint and notify the related on call teams that it is suspected there is an issue in their environment. If you’ve ever worked in a large enterprise you can appreciate how complicated that last step can be.When it finally quiets back down you can probably find me improving our documentation for processes and general system architecture, providing analytics to non-technology related groups to further drive our online presence or learning from the great team around me!

Westlake, Texas, Us

The Enterprise Technology & Infrastructure (ET&I) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of ET&I, provides help desk services as well as remote technical support for Schwab employees. The NSD maintains a steady focus on employees' technology needs, with a goal of restoring service at the first point of contact 80% of the time.Brief Description of Role:This position provides service restoration, tactical analysis, and documentation services for remote and enterprise desktop support. It supports a single point of contact for all desktop related issues, including: handling Tier 1 help desk calls and providing remote support; analyzing and resolving problems associated with PC hardware, operating systems, application software, network, and phone; the remote installation, configuration and maintenance of PC desktops, laptops, blades, printers, and mobile devices; utilizes Remedy as a tracking tool for MAC requests and incidents.Technical/Functional Qualifications:The successful candidate will have a bachelor's degree in computer science, engineering, or other technology related discipline.Technical/Functional Qualifications:Working knowledge of PC technical support, systems administration knowledge and should be familiar with networking & Windows server and desktop OS.The candidate should have recent demonstrated experience or education with the following technologies: desktops; printers; wireless devices; and blades.The ideal candidate will have strong customer service, teamwork, and communication skills. Familiarity with Remedy, remote connection tools, and Marimba would be a plus.

Developed C# software to track customers, PC status, and invoicing. Handle customer complaints and help the customer resolve the issue using my strong communication skills and the ability to translate technical terms into easy to understand concepts. Developed an easy to use website displaying the necessary information for the customer to make an informed decision about my services.

Ba, Management Information System

Management Information Systems (Mis), Web Programming

Bachelor Of Business Administration, Management Information System