Bobby Meredith Email & Phone Number

Brooklyn, New York, Us

ICS is a community-based, nonprofit agency dedicated to supporting adults with physical disabilities and older adults with chronic health conditions to live at home and participate fully in community life. As a Level 2 Help Desk Analyst, my job is to provide efficient technical support to customers who are remote and local. I supported hundreds of clients between three different offices I rotate to weekly. My duties included:• Kaseya Certified Administrator. Asset Management via Kaseya Software. Maintain equipment and setup for new employees• Manage and maintained Citrix Xenmobile MDM Solution (iPhone Support)• Citrix XenApp Support and maintenance• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests, meeting the targeted SLA using Vorex• Created documentation on processes and procedures • Part of a Windows migration from Windows 7/8.1 to Windows 10• Block, Whitelist, Release emails using Proofpoint• Imported RSA tokens as well as maintaining accounts• Supported secure mail using Mailgate• Added Exchange email account/contacts, managed send as permissions and manage mailbox settings via Exchange Management Console and Exchange Management Shell• Support and setup Microsoft Surface Pro tablets through Microsoft Deployment Kit and encrypted via Microsoft Bitlocker• Basic network support. Setting up Cisco Wireless Access points physically and connecting them together via Cisco Wireless Controllers. • Maintained Microsoft Servers via VMware vSphere• Part of a project to maintain and clean up server rooms that housed both servers and switches• Setting up permissions for files and folders on Change Management when any changes have been made• Setup Polycom VoIP phones via Nextiva• Provided support for mobile users who work at home, travel, or work from a remote office, using remote console software such as Bomgar.• VPN support. Directaccess and IKEv2

Fort Lauderdale, Florida, Us

EdisonLearning works with educators and communities to improve public schoolsand boost student performance. As a Service Desk Analyst, my job was to provide efficient technicalsupport to customers who are remote and local. I supported hundreds of clients in over 50 schools. Myduties included:• Added users to a domain, reset passwords• Added Exchange email account/contacts, managed send as permissions and manage mailboxsettings• Installed Symantec and Sophos Anti-virus on workstations• Installed Java for web applications i.e. Lawson, Webnow, ADP eTime• Worked with Dell, Apple and Lenovo/IBM hardware• Added/Removed users from Blackberry Enterprise Server• Supported Blackberry and iPhone devices. Some support with Android• Trained in ITIL (Information Technology Infrastructure Library)• Addressed all issues assigned via INFRA ticketing system, documenting in detailed introubleshooting an incident or documenting a process in completing a service request• Open and close service requests, as well as manage the classification, assignment, tracking, andcompletion of requests, meeting the targeted SLA.• Support Office 2003, 2007, 2010 and Office for Mac 2011• Malware/Virus remediation.• Setting up print servers and resolving printing issues• Provided support for mobile users who work at home, travel, or work from a remote office, usingremote console software such as RDP, VNC, and TeamViewer.• Physically visited sites and set up school labs• Provide after-hours remote support.• Whitelisting/Blacklisting web sites through iPrism Web Filtering console

Posner Advertising is a full-service agency with the credentials, creativityand desire to help you build and brand your business. While at Posner my duties included:• Assisted IT Manager on basic network administration• Addressed all issues assigned via ticket using the company’s Help Desk Support system• Added users and reset passwords on a domain• Installed Windows XP Pro OS on client workstations and notebooks• Configured notebooks to access the company WI FI• Migrate users to new workstations along with cached information• Added workstations to the network domain and perform Windows updates• Installed network printers on to company network• Maintained network printers, installing toner, fuser, processing units etc.• Maintained inventory of all computers, printers, PDA’s etc.