Bobby Mitchell Email & Phone Number

Detroit, Michigan, United States

Established and managed strategic long-term goals, policies, and procedures for the support services department. Met business objectives by modifying existing and developing new service processes and analyzing departmental needs.-Identifies needs/opportunities, develops, and implements corresponding innovation and supporting technology that will have a measurable impact on business profitability and market differentiation. -Enables Process and Performance Excellence initiatives through supporting technology, while facilitating innovation to increase profitability for market differentiation. Equips the operational team to deliver the value proposition of services that increase quality and the patient experience for healthcare clients:-Application Management - Support and management of specific technology applications and integrated towards the strategic directions of firms.-Manages application pipelines from idea to full roll-out and execution.

3854 Broadmoor Ave. Se Grand Rapids, Mi 49512

As a member of the Technical Support Team, I oversaw global level 3 engineering support. Not only did I manage all facets of product development and deployment for go-to-market services, but I also engaged employees by involving them in the decision making process. I serviced and supported mission-critical strategic initiatives.My career highlights included:- Spearheading the development of Express Connect – a universal monitoring platform for IoT messaging across hardware equipment to create actionable responses.- Receiving the Service Award for the level 3 engineering support team.- Creating a global training program for level 3 engineering, including an international onboarding program.- Devising an acquisition evolution process to evaluate talent and identify skills and weaknesses for development.- Implementing a direct sales engineering team providing comprehensive support to sale and marketing departments.

United States

Established and managed strategic long-term goals, policies, and procedures for the support services department. Met business objectives by modifying existing and developing new service processes and analyzing departmental needs. Supported objectives in employee engagement and patient experience. Served as the Managing Director of Information Technologies, Administration, Associate Engagement, Purchasing, Safety, Travel, Facilities and Event Planning.My career highlights included:- Championed the development of support services from 88 hospital systems to 455 across the United States.- Acquired the National Award for 100 Best Places to Work from 2010 to 2018.- Transitioned the distribution of consumable products across the United States for 1,200 locations.- Deployed Robotics, SharePoint, Contact Center, Customer Portal, Asset Location Via Bluetooth Beacons, Operational Reporting Software, Distance Learning, Skype, and Microsoft Office 365 in the healthcare division.

Wixom, Michigan, United States

During my time as a Sales and Technology Director, I hired a sales team to support the deployment of a new voice and data network in Michigan. Using my knowledge and skillset, I was able to develop products and create go-to-market strategies for a new IP-based service. Not only did I create business cases for expansion into the Great Lakes market, but I also constructed, opened, and oversaw a new office within the designated timeframe and under budget. I oversaw virtual teams for the presentation, negotiation, purchasing, and implementation of global IP services. To ensure business goals were met, I managed engineering and support staff for global accounts.