Bobby Mui Email & Phone Number

Tampa, Florida, United States

• Testing and monitoring the reliability and accuracy of the hardware and software utilized to deliver demand response programs.
• Tracks hardware and firmware failures.
• Evaluates demand response events.
• Promotes awareness of new/emerging technologies for home automation and control of appliances to deliver load management and demand response programs.

Greater Tampa Bay Area

• Provide on-site and remote support for custom ERP management system, general computing & data networking to maintain seamless interactions between users.
• Maintain & upgrade networking equipment to optimize efficiency for all users.
• Perform endpoint security management for approximately 80 users using ESET solutions to protect company data.

Tampa, Florida, United States

• Worked with innovative electrostatic oil filtration technology as part of hydraulic systems to make oil used in power generation more sustainable.
• Assembled oil filtration equipment using CAD drawings to ensure accuracy and suitable manufacturing processes.
• Collaborated with project engineers in face-to-face and virtual settings to improve designs.
• Approached solutions methodically using insights from project engineers to troubleshoot testing failures.

Tampa, FL

• Exercised document handling & organization to improve retrievability.
• Paid all business taxes to maintain compliance with municipalities.
• Executed correspondence mediation by using phone, email and standard mail to communicate with clients.

Clearwater, Florida, United States

• Used techniques obtained from the IDEA STD 1010, AS6081, CCAP101, and AS5553 standards to perform counterfeit detection/prevention in an ISO 9001 environment.
• Performed warehouse inventory management by verifying quantities and organizing storage areas to improve sales team performance.
• Fulfilled purchase orders using a custom ERP management system and provided support to the sales team to help achieve company sales goals.

Tampa, Florida, United States

• Used pneumatic and electric power tools to construct solid surface countertops & structures.
• Assisted installation crews with on-site installations as needed to ensure customer satisfaction.

Greater Tampa Bay Area

• Coached & developed associate teams using performance metrics to improve customer interactions.
• Resolved customer escalations by performing root cause analyses, understanding company resources, and providing excellent customer service to uphold and/or repair relationships with customers.
• Produced and delivered hand-written performance reviews using company documents to provide personalized constructive feedback.
• Administered corrective actions by following HR prescribed procedures to boost associate performance.
• Conducted team meetings using on-site meeting rooms to discuss departmental events and changes.
• Participated in company sponsored team building events to improve associate morale.

Mechanical Engineering

Bachelor Of Applied Science (Basc), Mechanical Engineering

Education record