Bobby Patel Email & Phone Number

Perth, Wa, Au

West Perth, Western Australia, Au

Subiaco, Western Australia, Au

The CAO position is a senior leadership position at WAPHA with responsibility for the utilisationand governance of data across WAPHA and the national PHN network. The role influences and informs directions for data analysis and data governance across the PHN Network as part of WAPHA’s role as Lead PHN for the Primary Health Insights service.• Created, communicated and commenced implementing a holistic Data & Analytics strategyfor WAPHAto improve data analytics services and products;• Help drive a range of insights that improved the maturity of a portfolio of $160mcommissioned services performance and planning in the organisation;• Established a bank of analytics use cases that can create value for the organisation;• Leading a national collaboration on Primary Mental Health data to provide insight intoprimary health services across Australia and assist PHN in commissioning better services;• Building capacity and capability across other PHN Networks Nationally on a consulting basis;

Perth, Wa, Au

Progressing to lead data and analytics strategy for one of Australia’s largest not for profit health insurance providers, my focus has been on transforming the function into an enabler of performance and driver of growth. Setting a new vision as a trusted business partner to stakeholders across the business, I lead a team in the production of broad business intelligence and insights, from pricing analysis and claims analytics to marketing and sales drivers. I am also leading the analytics stream of the HBF digital transformation program, contributing to a multi-year strategy upgrading systems and platforms to ensure the business keeps pace with a disruptive and competitive market.• Established the Data Analytics function as a trusted business partner and hub for value creation, improving decision making via automated and modernised practices and tools;• Delivered significant cost savings, increased operational efficiency, improved product portfolio performance and boosted operating margins, harnessing advanced data analytics and innovative technologies;• Played an active role in the enterprise-level digital transformation as Analytics Stream Lead, securing board approval, developing roadmap and executing strategy to implement optimal operating framework;• Secured top team engagement scores by building unity around a shared vision, promoting a “fail fast, fail cheap” culture of innovation.

Perth, Wa, Au

Engaged to support HBF’s transition from an insurance company to a health and wellness provider, I worked in close partnership with the MD and expert advisers to identify financial and strategic opportunities and execute strategies and programs to transform legacy processes. My focus was on supporting executive decision-making, optimising commercial strategy, and delivering innovative technology projects, promoting a data-led working culture to diversify the business in line with changing market and consumer needs.• Identified new revenue streams and opportunities to improve member experience, evolving role from analytics to strategy and implementation to support HBF’s transition to the health and wellness space;• Led conceptualisation and execution of new HBF Fitness App, overachieving download targets and supporting expansion into younger demographic with innovative digital design;• Delivered one of the company’s largest market research projects, partnering with Market Insights to develop advanced data analytics on new market segments and support strategic transformation;• Harnessed innovative technologies to secure major promotional opportunities, increase attendance rates at HBF Fitness Centres, improve member benefits and optimise branding initiatives.

Perth, Western Australia, Au

Progressing to a highly commercial role, I led the conceptualisation, greenfield set up and national roll-out of the onsite services business unit, later branded techii™. With full P&L responsibility, I validated new product ideas, and on proof of concept, drove efficient, cost-effective and profitable scale across 5 locations. Integrating business processes to ensure organisational alignment, I created and managed a high-performing team of 30 to secure and maintain a strong market presence at the national level. • Led business unit from concept, through testing, to national roll-out with 33% month-on-month job growth, building substantial market presence and ensuring product alignment with core iiNet brand;• Secured some of the highest team retention rates and engagement scores in the company, increasing customer service staff satisfaction by offering new opportunities for in-person support;• Exceeded all customer service targets by promoting a culture of operational excellence, recognised as a finalist in the Communications Alliance Awards for commitment to customer service delivery.

Perth, Western Australia, Au

During my MBA, I was inspired by the commitment to innovation shown by iiNet’s CEO and created a case study on how technology could support key business objectives. Upon my graduation, I was engaged in an advisory capacity within the finance function to support M&A due diligence and back-end reporting integration with advanced data analytics and modelling. Responsibilities included supporting deal construction and acquisition valuation, analysing product pricing and acting as the intermediary between Business Intelligence and the wider organisation. • Improved profitability of key acquisitions and products, providing analytics, models and recommendations on budgeting, forecasting and pricing strategy;• Identified significant cost savings by amalgamating the iiNet group and Netspace corporate cost of sales budget into one model;• Presented detailed insight and information to product managers on a monthly basis that drove a 6-figure increase in profitability.

Concurrently with my MBA, I ran the family-owned retail business as GM. My responsibilities included staff recruitment and management, payroll, stock control and pricing strategy. My focus was on improving the profitability of the business by increasing sales, while identifying opportunities to reduce annual costs. • Achieved 20% sales growth by introducing new product lines and marketing initiatives;• Reduced annual costs by 10%, negotiating with suppliers, improving stock control and optimising the staff roster.

Mba, Business Administration

Bachelor Of Computer And Mathematical Sciences, Information Technology Systems And Electronic Commerce