Bobby Osborne Email and Phone Number
As the Vice President of Digital Services at Empower Federal Credit Union, I lead the strategy and execution of digital solutions that improve the member experience and increase the efficiency and effectiveness of the organization. I have over 10 years of experience in the credit union industry holding roles in various business areas in Retail, Operations, and Information Technology.I am passionate about leveraging technology and innovation to create value for our members and our team. I have successfully launched multiple new departments, including the transition of the Retail Systems department to a separate function that supported the retail group with project-related initiatives. I have also overseen the development and implementation of new digital features and enhancements, such as online account opening and self-service options. My goal is to drive an improved digital experience and excellence at Empower FCU and beyond.
Empower Federal Credit Union
View- Website:
- empowerfcu.com
- Employees:
- 284
-
Vice President Of Digital Experience & PmoEmpower Federal Credit Union Nov 2024 - PresentThe Digital Services team delivers a seamless, secure, and user-friendly experience by managing and enhancing online and mobile banking platforms. With an agile approach, we continuously offer innovative banking solutions and services, while ensuring compliance with security and regulatory standards to protect member information and maintain a competitive edge.Combining the Project Management Office (PMO) with Digital Services aligns our efforts with the organization’s goals and digital transformation. This enhances our ability to prioritize resources, adopt modern project management methods, and improve cross-department collaboration. It clarifies accountability for digital outcomes, focusing on user needs, and boosts our capacity to execute the business strategy efficiently while delivering innovation across the organization.
-
Vice President Of Digital ServicesEmpower Federal Credit Union Aug 2023 - Nov 2024Digital Services was created to have a dedicated team to our Digital Banking Services so continued enhancements can be centralized. This is a new department that I was selected to lead after previous involvement in Online Banking enhancement recommendations, process improvements, and a Core API Conversion in 2023.We have built Digital Services to build around some main core functions:*Bring on an agile process methodology for continuous, incremental improvements.*Provide quality QA & QC processes to ensure a stable and secure environment.*Continue progression in the digital space to bring best-in-class member experience and world-class employee experience.
-
Vice President Retail SystemsEmpower Federal Credit Union Jun 2022 - Aug 2023Retail Systems began an as an offspring of my previous role in creating Deposit Systems. Creating Retail Systems as a separate business area showed representation to support all of Retail initiatives and enhancements. This team continued to carry out process improvements, system knowledge, and improvements in the various areas that impacted Retail. Those systems include anything from our Core system, Online Banking, Online Deposit Product Origination System, and many more.
-
Deposit Systems ManagerEmpower Federal Credit Union Nov 2021 - Jun 2022Building out foundation of the new Deposit Systems Department, which is a department created to branch off of from my previous Deposit Operations department. This allows division of the servicing aspect and quality control maintenance to stay within Deposit Operations, allowing us to expand initiative and project related functions for the Retail group to be focused on within Deposit Systems.
-
Deposit Operations ManagerEmpower Federal Credit Union Sep 2019 - Nov 2021Built out foundation of the new Deposit Operations Department. This includes new processes and procedures surrounding quality control on member data maintenance, account maintenance, and compliance items. Project lead for deposit and system items including testing and implementation. Efficiencies created based on data findings with both information provided, as well as findings based on research.
-
Branch ManagerEmpower Federal Credit Union Oct 2016 - Sep 2019Liverpool, New York, United StatesManaged team to exceed company goals in sales and services. Focused training with staff to provide career growth opportunities.Assisted and lead numerous projects for company wide, including effectively being a focused resource in a core conversion.
-
Branch SupervisorEmpower Federal Credit Union Oct 2015 - Oct 2016Chittenango, New York, United StatesSelected to lead a team for a new branch to Empower based off a merger. Led training for merger staff prior to branch opening, and continued to lead a branch as the Branch Supervisor. Focused training with staff to provide career growth opportunities.
-
Member Service Representative IiEmpower Federal Credit Union Oct 2014 - Oct 2015Fairmount, New York, United States
-
Member Service RepresentativeEmpower Federal Credit Union Sep 2013 - Oct 2014Fairmount, New York, United States
-
Assistant Branch Manager/Branch Corporate Account ManagerEnterprise Rent-A-Car May 2011 - Aug 2013I helped to increase branch revenue by 15.7% while increasing vehicle fleet by 15.1% compared to the previous years information.I consistently analyzed reports and financial statements. Oversaw branch operations and controlled expenses to ensure profitability in the officeOversaw all aspects of customer relations to effectively provide top customer service scores on a monthly basisElite Club Member for multiple monthsRanked in the top three in total revenue per car for multiple months throughout the Buffalo, Rochester and Syracuse region -
Produce Customer ServiceWegmans Food Markets Jun 2005 - Sep 2011 -
Student InternSt. Joseph'S Hospital And Medical Center May 2010 - Mar 2011
Bobby Osborne Education Details
-
Business Administration- Finance
Frequently Asked Questions about Bobby Osborne
What company does Bobby Osborne work for?
Bobby Osborne works for Empower Federal Credit Union
What is Bobby Osborne's role at the current company?
Bobby Osborne's current role is Vice President of Digital Experience & PMO @ Empower FCU | Driving Digital Experience | Leading Digital Transformation, Innovation, and Strategic Project Delivery.
What schools did Bobby Osborne attend?
Bobby Osborne attended State University Of New York At Buffalo - School Of Management.
Who are Bobby Osborne's colleagues?
Bobby Osborne's colleagues are Lori Verzillo, Jayla Mitchell, Alexander Vasilev, Mark Laubach, Dani Panebianco, Kaley Ingison, Shannon Mills.
Not the Bobby Osborne you were looking for?
-
2duke-energy.com, duke-energy.com -
1schwab.com -
5mooresvilleschools.org, idsforward.com, eplus.com, eplus.com, cnoinc.com2 317-817XXXXX
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial