Bobby Parrish Email & Phone Number

Durham, North Carolina, United States

Lead and direct the Digital Operations (Remote Managed Services) for Computacenter with responsibility for all aspects of service delivery to North American based customers. Work with and through on and off-shore delivery partners to ensure complete coverage for all technology towers. Influence and guide the development and enhancement of delivery offerings that ensure our customers receive the best product and solution attached services available in the industry. Directly manage and mentor the US based Collaboration and Contact Center Managed Services engineering team. Developed a new offering and delivery model that restructured and realigned resources for better utilization and allows Computacenter to offer more robust and valuable Managed Services.

Responsible for managing the service delivery relationship between the Cisco Managed Services delivery team and assigned customer base with an ACV of over $4M. Worked within all areas of the ITIL methodology to ensure the successful delivery of incidents, requests, and changes across multiple technologies. Delivered monthly and quarterly service reviews for tight governance of the entire service delivery portfolio. Within a few weeks of initial hire, worked to successfully transition one of the largest Cisco Managed Services customers into management

Raleigh, Nc

Responsible for the successful delivery of managed infrastructure services by utilizing a product oriented, agile delivery methodology. Act as the liaison for all aspects of service delivery between Arch Managed Infrastructure Services and assigned business unit. Product owner for delivery of project level work while overseeing incidents, service requests and change requests and any escalations. Played a crucial role in the successful overall transition of service delivery from waterfall project management to agile product management.

Morrisville, Nc

Successfully managed national teams of up to 25 technical engineers to deliver managed services solutions and technology support to over 100 clients. Responsible for ongoing service delivery, budget forecasting, contract negotiations, and high quality standards that supported operations totaling over $12MM in annual contract value. Developed team including the creation of training plans, coaching for improvement and addressing performance concerns.

Morrisville, Nc

irected the management and troubleshooting of enterprise premise and hosted collaboration platforms, data center and network infrastructure and operations, cloud services, service desk, and software solutions for clients. Developed and trained teams of technical engineers with primary responsibility for Cisco premise and hosted collaboration and contact center technologies. Reorganized Tier 1 team to isolate work from higher tier resources. Provided planning proposal support to sales and delivery teams

Morrisville, Nc

Lead proactive monitoring, management, and maintenance of clients networks, VoIP, and client/server systems while managing four engineers on the Cisco Collaboration team in the delivery of Managed Services. Provided support for issue escalation regarding installation and troubleshooting for Cisco VoIP and networking.

Morrisville, Nc

Pioneered the Cisco Collaboration team as the first Managed Services Engineer at NWN. Developed and grew team of engineers. Provided installation and troubleshooting services for Cisco VoIP and networking. Responsible for the proactive monitoring, management, and maintenance of clients networks, VoIP, and client/server systems.

Kinston, Nc

IT lead for all of Plant Operations including servers, PCs, and all networking devices. Managed day to day system operations including backups, patches and updates/upgrades of all equipment.

Jacksonville, Nc

Network Manager for entire City of Jacksonville network infrastructure with supervision of one network technician. Lead for maintenance, monitoring and administration of VoIP system and networking infrastructure. Project Manager for infrastructure and VoIP extension for new Public Services and City Hall projects.

Cary, Nc

Supported various departments within the Publications division to understand operational delays and develop script and batch programs where applicable to drive efficiencies. Installed and maintained Microsoft Windows server and desktop environment for Publications Division.

Master Of Science, Computer Network Management

Bachelor Of Science (B.S.), Management Information Systems