Bobby Pillay Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Conducted end-to-end recruitment processes, including job analysis, candidate sourcing, screening, interviewing, and onboarding.Built strong relationships with candidates, assessed their qualifications, and matched them with suitable job opportunities.Managed candidate pipelines and maintained regular communication to ensure a positive candidate experience.Collaborated with clients to understand their hiring needs and provided tailored recruitment solutions.Utilized various sourcing channels, such as job boards, social media, and professional networks, to identify top talent.Conducted thorough candidate assessments, including skills evaluations and reference checks.Negotiated job offers and facilitated the hiring process between clients and candidates.Stayed updated on industry trends, labor market conditions, and recruitment best practices.Managed and nurtured relationships with key clients, ensuring their satisfaction and retention.Acted as a primary point of contact for clients, addressing their inquiries, concerns, and recruitment needs.Conducted regular meetings and check-ins with clients to understand their requirements and provide strategic recruitment solutions.Developed and implemented account management strategies to foster long-term partnerships and drive business growth.Collaborated with internal teams to ensure the successful execution of recruitment processes and timely delivery of candidates.Generated new leads and pursued business development opportunities to expand the client base.Developed and delivered presentations and proposals to clients, showcasing the value and benefits of the recruitment services offered.Tracked and analyzed key performance indicators (KPIs) such as client satisfaction, client retention, and revenue growth.Utilized CRM software to maintain accurate client records, track interactions, and monitor progress.

Pune, Maharashtra, India

AnalystAllstate insurance claims – Total Loss Vehicles .Worked upon specific claims for getting the vehicle picked up to process claim further . Also conducted training for the same.Handled customer inquiries, complaints, and claims, providing accurate and timely assistance.Resolved customer issues promptly, ensuring high levels of customer satisfaction and retention.Maintained comprehensive knowledge of insurance products, policies, and procedures.Documented customer interactions and maintained accurate records in the CRM system.Collaborated with internal teams to address customer concerns and provide effective solutions.Conducted in-depth analysis of customer data to identify trends, patterns, and insights related to customer behavior, preferences, and satisfaction levels.Developed and implemented surveys and feedback mechanisms to collect customer insights and analyzed the data to identify areas for improvement.Monitored and measured key performance indicators (KPIs) such as response time, first-call resolution rate, and customer satisfaction scores.Collaborated with cross-functional teams to improve customer service processes, resulting in a 15% reduction in average response time.Developed and maintained training materials and SOPs for customer service representatives, ensuring accurate and consistent support.Assessed the overall customer experience by monitoring interactions, analyzing customer feedback, and identifying areas for enhancement.Provided regular reports and presentations to stakeholders, communicating findings, recommendations, and progress updates.Stayed updated on insurance industry regulations and ensured compliance with relevant guidelines in customer service operations.Leveraged CRM software and analytics tools to streamline processes, improve efficiency, and enhance the customer experience.

Pune, Maharashtra, India

Senior Associate Operations Recoveries and Disputed Team .Recovering Cost of Repairs from Insurance Companies and Responsible parties

Bachelor Of Commerce, International Economics

Bachelor Of Commerce - Bcom, Accounting And Business/Management, B Grade

Bachelor Of Commerce - Bcom, Accounting And Business/Management, B Grade

Bachelor Of Commerce - Bcom, Business/Commerce, General

Activities and Societies: Football

Ssc