-Establishing forecasting, planning, ordering and price benchmarking process for International parts business for all export markets of revenue target MYR 7.6M for year 2023.-Running spares campaign together with service campaign to increase Aftersales revenue and throughput.-Implementation for SAP based parts ordering module in progress.-Introduction of Aftersales marketing strategy to boost accessories and merchandise sales.-Establishing Learning Management System (online training modules) for export markets to increase competency level and at the same time reduce cost (travel)-Establishing Product Quality check gates to ensure quality is met prior to shipment to export markets.-Establishing processes for Voice of Customer (Customer Relationship Management) to improve export market customer satisfaction.-Introduction of aftersales bonus payout for performing markets based on target.-Managing Aftersales Technical team and matters.-Managing Aftersales Warranty team and audit processes.-Overseeing technical and non-technical training programs. -Benchmarking import market distributors based on classification.-Coordination with network support for Aftersales on process improvement of importer market distributors.

Expertise in BMW vehicles