• Over 6 years of experience in Software Quality Assurance Testing of Web, Windows, Web Services, Client/Server and databases in Finance, Healthcare and Telecommunication Applications.• Expertise and performed leading activities in analyzing business requirements, system specifications, design, development and execution of test plans and test cases for Manual and Automated testing.• Created a test approach, identifying the scope of testing with a risk-based approach for each feature and scope of work in a project effort identifying test environments, dependencies, and constraints, prioritizing test cases.• Expertise on contact center applications Genesys, Avaya, WDE(Workspace Desktop Edison), CCpulse, Ticker, IRD (Interactive Routing Design), Cyara (Automation Tool For IVR), Kibana, Postgres Dev Center. Channels: IVR, Email, Chat, Co-Browse.• Expertise in Creating Test cases, Virtual Agents for IVR and CTI and running campaigns using Cyara.• Expertise in test automation tools such as Selenium WebDriver/RC/IDE/Grid, Winapp Driver, Appium, Watir to develop automation testing scripts for Web, Desktop, Mobile and client-server applications.• Expertise in Automating windows desktop applications with Winapp driver.• Expertise in building automation framework using Cucumber, TestNG, JUnit, RSpec (Ruby) and writing test cases in Ruby, Java.• Hands on experience with automating Mobile Apps Testing (Native and Hybrid using emulators & IOS Simulators.• Strong in providing the efficient locator's strategy like XPath and CSS to run WebDriver script in stable condition.• Expertise in testing both SOAP and REST services using SOAP UI, Postman, and Rest Assured and Tested both XML and JSON formats.• Expertise with JUnit, TestNG, RSpec framework for Unit testing, Maven and Ant for Project building tool, Jenkins for Continuous Integration and nightly monitoring and deploy.• Hands on experience in creating Jenkins file for the Pipeline using Groovy Script• Hands on experience in writing core Java/Ruby and use object-oriented programming OOPs concepts in developing the Selenium framework.• Expertise in writing SQL queries and Proficient in testing the database of applications developed with SQL Server, Oracle, and MS Access.• Expertise in performing different types of Testing: Black Box Testing (Functional Testing), White Box testing, System Testing, Integration Testing, Regression Testing, Acceptance Testing, Sanity Testing, Back End Testing, GUI Testing and API Testing (SOAP and REST).