With over 10 years of hospitality experience and a passion for delivering exceptional guest services, I am an At Your Service Manager at JW Marriott Grosvenor House London.My core competencies include guest relations, reservations management, revenue optimization, team building, and problem solving. In my previous roles, I have achieved multiple awards and recognitions, such as the Club 100 Award and the Employee of the Month, for exceeding quality standards and performance goals. I have also successfully managed groups and reservations for some of the most demanding and discerning clientele, such as celebrities, VIPs, and diplomats. My mission is to create memorable and personalised experiences for every guest.