Bobby Sheldon Email & Phone Number

Member of the Network Operations Center - responsible for the overall performance and availability of Union Pacific's data networks and telecommunications infrastructure that support critical operational and safety functions such as PTC (positive train control), CTC (centralized train control), Dispatcher Radio Communications and AEI (automated equipment identification).Responsible for monitoring, diagnostics, escalation, and incident management to minimize system outages and disruption to core Union Pacific business functions.

Omaha, Nebraska

• As a member of the IT Service Desk Team (OSS) provided 24/7/365 customer support for UPRR technology related issues through diagnostics and incident resolution. The team supports internal UPRR employees and contractors via telephone, email, chats, or in person. • Provided technical support and guidance to users on computer hardware & software, locomotive technology/software, hosted & distributed computer applications, password security, network connectivity, and Mobile Device system operation.• Provided support for IBM Notes, and IBM 3270 Mainframe, Windows 7, Windows 10, Office 365.

Essex, Iowa

Managed Service Provider Provided technical support and guidance to end users.Installed new software, upgrades, and resolved software related problems.Set up, configured, and supported LAN, WAN and wireless networks.Identify, research, and resolve technical problemsRespond to telephone calls and requests for technical supportDocument, track and monitor the problems to ensure a timely resolution

Greater Omaha Area

Perform file transmission monitoring, and helpdesk functions. Properly identify issues that could potential impact customers.Detailed reporting of issues or incident escalation using CA Service Desk.Operation knowledge of Mainframe and Distributed technologies, Operating Systems, and components: Tandem, AS400, TSO, : Unix, Linux, Windows, AIX, ODS, MQ, Oracle and SUNExperience working with Data Transfer Protocols (IP, TCP, HTTP, FTP, Telnet, SSH, NDM, Cyber fusion)Possess basic understanding of Batch Job processing, and Batch Job restart processes.Possess strong communication skills. Communicate with customers via phone, email, and chat tools. Ability to formulate pages and write-ups from technical and non-technical documentation

Chantilly, Virginia

Provided Tier 1 - Tier 3 support to the Secure Message Center.Primary interface with external agencies working to intermediate or expedite projects and resolve disputes. Performed an active role in requirements gathering, source selection, design, and implements processes & procedures for acquisition and planning of future record comm systems. Planned future requirements. Gathered data on message traffic statistics to analyze the network for deficiencies, provides justification for system upgrades and hardware recap.Maintained network statistics and documentation. Responsible for developing and maintaining all network instructions and standards by which each relay station is responsible for following.Integrated project teams (IPT) and Working Group involvement, and regular attendee of the weekly Enterprise Messaging Working Group.Provided technical maintenance and management support for multiple networked client servers and secure messaging processing platforms. Isolates and resolves issues related to all communications systems, network connections and/or applications. Provides system monitoring, configuration management, performance analysis and "lessons learned" information to various command level boards as a sitting member.Provides step-by-step COOP/CARP contingency instructions/plans, configuration management, training and guidance to the 24/7 shift operators (both military and contractor personnel) for implementation and coordination of a planned or unscheduled hardware or software failure. Manages the configuration, account creation for the Site Communication Processor (SCP),the XML Interface bus (XIBUS), SMART/CDAC and the TELOS AMHS2005 messaging platform with over 1,000 users. Maintains, tracks, schedules, troubleshoots all aspects concerning the secure message centerProcessed an average of 13.5k messages on a daily basis for 3 messaging communities covering 7 domains on 4 network systems.

Uss Chosin Cg-65, Naval Research Laboratory, Nsga Fort Meade