Bobby Sidhu Email & Phone Number

Burnaby, British Columbia, Canada

Vancouver, Canada Area

• Recruited agents to build Smart Home Monitoring Team in Burnaby, resulting in a growth of 15 to 50 agents in 4 months to provide customer support to SHM customers • Coached direct reports to maintain a proper call flow when dealing with customer experience increasing overall team average to 75%• Facilitated weekly staff meetings, increasing staff morale, performance, and involvement• Motivated agents through development, performance bonus, to maintain an 8% attendance… Show more • Recruited agents to build Smart Home Monitoring Team in Burnaby, resulting in a growth of 15 to 50 agents in 4 months to provide customer support to SHM customers • Coached direct reports to maintain a proper call flow when dealing with customer experience increasing overall team average to 75%• Facilitated weekly staff meetings, increasing staff morale, performance, and involvement• Motivated agents through development, performance bonus, to maintain an 8% attendance ratio.• Coached 6 direct reports to Leadership positions in the company• Engaged with direct reports and front line to provide support to day to day activities which resulted in an achievement 81% on Engagement survey Show less

Vancouver, Canada Area

• Retained customer to prevent churn and improving over loyalty with customer• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.• Kept customer and system account information accurate and current to support timely resolutions for all concerns.• Provided a high level of quality control, eliminating downtime to maximize revenue.• Delivered fast, friendly and knowledgeable service for routine… Show more • Retained customer to prevent churn and improving over loyalty with customer• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.• Kept customer and system account information accurate and current to support timely resolutions for all concerns.• Provided a high level of quality control, eliminating downtime to maximize revenue.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Promoted Wireless and Cable product offerings to drive growth and exceed benchmarks.• Surpassed 85% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.• Interacted with over 40 customers per shift to provide and process information in response to inquiries, concerns, and requests about services and products.• Used V21, SGI, and Maestro to update customer account information Show less

Vancouver, Canada Area

Vancouver, Canada Area