Bobby Singh Email & Phone Number

Liverpool, England, United Kingdom

Manchester, England, United Kingdom

Conducting complex EDD reviews on individuals with links to High Risk, Sanction Countries and SAR’sGathering data using internal systems, trusted external sources and customer contact to create reports.Decision making and recommendations on how to manage a customer relationship, including recommendations to eliminate, retain and review or exit customers, using a risk based approach.Completing Adverse Media Press Checks (APC’s), Dow Jones and Factiva and discounting where applicable. Conducting Transaction Analysis, checking for red flags and making sure customer behaviours are in line with their profiles.Requesting and reviewing customer Source of Wealth / Source of Funds / Occupation / ID&VKnowing when to apply a simplified approach to a customer review to avoid unnecessary customer contact, helping to use banking resources in other key areas where required.Completing checks using Experian systems to complete ID&V, understanding CAIS and electoral roll and when they can be used to verify a customer.liaising with SME / TL in case clinics to help improve gaps in the process and update guidance for efficiency of the project supporting future QC/QA and Case Handlers.

Manchester, England, United Kingdom

KYC SME assignment with Santander via Momenta, completing detailed inbound and outbound calls to high risk corporate customers to assist them to complete their KYC checks via screenshare calls.Completing detailed outbound calls to customers to assist them with their KYC checks.Offering in depth SME knowledge to customers to ensure smooth onboarding.Understand and identify risk issues relating to policy and process and escalate/feedback to SeniorManagement/Stakeholders/Client.Support the implementation of policies, process and technology solutions that can be deployed.Respond to requests for information regarding appropriate KYC documents by conducting the necessary duediligence review for low/medium/high risk customers.Proactively managing work allocation to meet daily, monthly productivity and quality targets by seeking clearguidance, instruction and coaching to help fulfil your role.Assisting in the blocking and unblocking of customer accounts including termination of customer relationships.

Manchester, England, United Kingdom

Working for a reputable Nigerian based FinTech Bank as a hybrid Senior Analyst/QC. Screening their existing customer base for potential matches of Special Interest Person (SIP) and Politically Exposed Person (PEP). Responsibilities; Working as a T3 Analyst to QC and close alerts worked by T1/T2. To provide feedback to TLWorking trigger generated alerts to establish if the user (customer) matches a SIP/PEP on the watchlistUsing primary and secondary data points to disposition/discount/close alertsConducting screening for adverse news/media on all alertsRequesting Manual Screening where users have provided PEP/RCA detailsRequest Further Information (RFI) from users to support disposition/discountMaking a reverification request for users who have a missing selfie imageWorking user responses to close or escalate alertsBlocking user accounts when no response has been received within 48 hours or mismatching selfie imageEscalating True Matches to the MLRO

Manchester, England, United Kingdom

Consulting Assignment. Financial Crime Operations at UK based Fintech.Working as a senior consultant at a UK based Fintech Bank to reduce a backlog of Circa 50k complex and non-complex SAR cases. From due diligence on a single customer to linking multiple customers, reporting them to the necessary law enforcement agencies and decision making to exit relationships.Responsibilities;Completing an End-to-End review on SAR casesReviewing Recall and Money Laundering Behaviour SAR’sWorking GBP and EURO Customers, reporting to NCA, CTIF and TRACFINAdding customers to the CIFAS registerTransaction MonitoringExit of customer relationshipProcessing return of fundsBlacklisting customers and external accountsUsing Zendesk to communicate with the customerWorking under pressure to meet client target

Manchester, England, United Kingdom

Reviewing customer transactions, documents and correspondence to establish if they are in line with the bank's current sanction standards. Level 1 performing simple triage tasks to discount non relevant transactions and Level 2, to conduct in depth reviews using internal and external sources to further establish the relationship between the bank customer, counterparty and hit. To escalate any potential cases to Level 3 to raise SAR’s and or Exit relationship.Responsibilities;Reviewing transactions, documents (including trusts) and correspondence in line with sanctions standards.Conducting reviews using internal/external sources to establish relationships of counterparty vs hitAnalysing transactional information to identify links to targeted sanction countriesEscalating potentially relevant cases to internal lawyers (Level 3)Reviewing complex ownership structures using internal/external searches (Companies House, Open Corporates etc) to establish shareholding (UBO’s) and directorshipReporting discrepancies within ownership to update recordsProvide input and process improvements to the leadership teamSupport with training new starters

Manchester, England, United Kingdom

Manchester, United Kingdom

Responsible for carrying out end-to-end KYC reviews on High Risk individuals and corporate customers on behalf of a Sweden based global investment bank. Working as part of a larger team to help complete due diligence checks on behalf of the client.Responsibilities;Understanding and experience of different corporate and complex structured entitiesCompleting reviews on PEP’s, RCA’s and SIP’s (including approval forms and MLRO sign-offs)Ability to understand the value in providing excellent customer service and achieving the right outcomesDesire to attain and maintain targets in relation to both levels of productivity and qualityA strong work ethic and ability to adapt to a changing environmentA high level of attention to detail and accuracyAbility to take ownership of workload in a time pressured environment

Manchester, United Kingdom

Responsible for carrying out end-to-end CDD reviews on high risk RBS and Natwest commercial customers to ensure bank records are kept up to date and meet regulatory requirements.Remediating corporate customers to the correct standards and processes where the customer’s make up and due diligence requirements are complexComplying with the banks code and policies delivering against all relevant statutory, regulatory, supervisory and legal obligations.Proactively identify and effectively manage the conduct riskOwn, manage and supervise the risks which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk AppetiteComplete remediation cases in a timely and accurate manner, through the use of the appropriate systems and engaging with the Customer’s/RMs where required and ensuring the file is compliant to the CDD/AML standards which are in place.Determine the risk of each customer file using the relevant search engines and public information available which is linked to the customer. Provide an accurate risk assessment to determine the risk posed to the Bank.Review the full file and ensure that the file contains all the relevant documents and up to date information to ensure that compliance levels are achieved.

Manchester, United Kingdom

AML De-risking and Remediation Operational ProgrammeReverse screening project to Investigate Politically Exposed Person (PEP), Special Interest Person (SIP), Relative or Close Associates (RCA), Sanction Monitoring, Charities, Money Service Bureaus (MSB’s), Dissolved Companies and Foreign Payments (high risk jurisdictions) to determine risk (low,medium or high) and controls to be applied.• Selected for secondment for a Remediation programme of over 4 million customers to ensure the bank complies with the regulator and the customers fall within the banks risk appetite.• Completing detailed reviews of retail and commercial customers using internal and third party solutions including Dow Jones, Hunter (Experian system), SIRA, Detica, Personal Banker (IBM) and Clientwise (Citrix).• Analysing cases to identify the risk to determine and apply the level of diligence required in line with the banks policies. E.g. CDD, EDD or Exiting from the bank.• Building relationships with key stakeholders to drive MI where internal data quality is poor. E.g. Britannia accounts.• Taking part in pilot projects in a test and learn environment to aid the design and implementation of robust processes through discussions and feedback.• Planning and delivering training to new and existing employees on systems and processes.• Point of reference for new starters providing support and assistance.• Telephony support for internal and external customers throughout remediation project.• Providing SME support to ensure staff members are performing to set standards and providingfeedback where necessary. • Achieved an ICA certificate in AML.

Manchester, England, United Kingdom

Preparing customers for the mortgage journey by qualifying them in the initial stages of the process known as the Decision in Principle. Dealing with service calls and with those customers experiencing financial difficulties.•Providing customers with a Decision in Principle•Dealing with customer overpayments and payment holidays•Booking mortgage advisor appointments with customers•Dealing with customers in arrears, setting up payment plans and diarising repeat calls to follow up progress. •Going the extra mile with vulnerable customers in mortgage arrears.

Manchester

Personal & Business Relationship BankingBuilding a relationship with new and existing customers through rapport, to identify their needs in order to match them with suitable product(s) and services.• Delivering an exceptional level of service and support to customers. • Demonstrating the use of multi-functional skills by handling Co-op Personal, Business, Smile and Britannia queries.• Handling dissatisfaction and complaints from customers and escalated them using the correct protocols. E.g. timescales.• Being performance responsible and taking immediate action on feedback given in coaching sessions.• Following strict guidelines set by the regulator and bank to achieve competency targets. • Fulfilling regular training on new processes and policies including refresher training in DPA and security. • Providing technical support to customers, assisting them with digital banking and other FAQ’s.

Manchester, United Kingdom

Managing the 24/7 flagship store based in Trafford Park, dealing with the day to day operational running of the business and reporting directly to the regional manager of the North West. • Fully accountable for the profit and loss account (P&L), ensuring labour expenditure and cost of goods were in line with the store budget.• Managing a team of over 80 employees in all areas of the business including, retail, warehouse, production, and logistics• Forecasting the production of fresh doughnuts for in store retail and delivery to the other retail stores, Tesco, WH Smith and Selfridges.• Organised the successful opening of the new Selfridges Trafford Centre store.• Overseen The Selfridges Trafford Centre and Cheshire Oaks stores as a career development project. • Arranging monthly events from American Car Show’s to Disco’s to help drive footfall and retail sales.• Responsible for recruitment, training, mystery shop results and rotas.• Handled health and safety, food safety and internal audits.• Dealing with dissatisfied customers and head office complaints.• Attending weekly conference calls and monthly meetings in London with the company directors and other managers to discuss performance and trends.

Btec National Diploma, Further Education, Merit

Gcse, Secondary Education And Teaching, A - C