Bobby Singleton Email & Phone Number

Los Angeles County, California, United States

Managing workflow. Training new hires. Creating and managing team schedules. Evaluating performance and providing feedback. Identifying and applying career advancement opportunities. Helping to resolve employee issues and disputes. Oversee the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries. Ensure that employees appropriately package and prepare local and international cargo for dispatch by stamping and labeling them.

Greater Los Angeles Area

Confirm reservations for transportation using telephones, faxes, mail and computers.Prepare customer invoices and accept paymentsAnswer inquiries regarding information such as schedules, services, procedures and policies.Assemble and issue required documentation such as itineraries. Determine whether vehicles are available on dates requested by customers as well as checking with the scheduler or dispatcherProvide information to clients on availability.Confer with customers… Show more Confirm reservations for transportation using telephones, faxes, mail and computers.Prepare customer invoices and accept paymentsAnswer inquiries regarding information such as schedules, services, procedures and policies.Assemble and issue required documentation such as itineraries. Determine whether vehicles are available on dates requested by customers as well as checking with the scheduler or dispatcherProvide information to clients on availability.Confer with customers to determine their service requirements and preferencesUpdates job knowledge by participating in educational opportunities. Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Performs other duties and responsibilities as required or requested.Make and confirm reservations. New hire training. Accounting special accounts final billing. Show less

Greater Los Angeles Area

Passenger Agent Assistant. Resolve issues with flight activity to ensure on-time departure. Operate Jet Bridge. Expediting the check in process, collect boarding passes and/or electronic boarding data, and verify boarding count. Communicate information and instructions verbally or via radio equipment. Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning; Close out flights; files and maintain… Show more Passenger Agent Assistant. Resolve issues with flight activity to ensure on-time departure. Operate Jet Bridge. Expediting the check in process, collect boarding passes and/or electronic boarding data, and verify boarding count. Communicate information and instructions verbally or via radio equipment. Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning; Close out flights; files and maintain accurate flight papers. Utilize Sabre system for flight sales, passengers request or changes. Show less

El Segundo, Ca

Scheduling limousine transportation globally. Flight verifications for traveling passengers. Confirm affiliate and driver availability. Receiving and processing reservations via: email, phone and fax. Maintain solid customer relationships by handling reservations. Answering questions and concerns with speed and professionalism. Data entry and use of software programs. Research to troubleshoot customer problems. Communicate with drivers, office staff and customers verbally and in writing… Show more Scheduling limousine transportation globally. Flight verifications for traveling passengers. Confirm affiliate and driver availability. Receiving and processing reservations via: email, phone and fax. Maintain solid customer relationships by handling reservations. Answering questions and concerns with speed and professionalism. Data entry and use of software programs. Research to troubleshoot customer problems. Communicate with drivers, office staff and customers verbally and in writing. Complaint resolutions. Show less

Culver City, Ca

Supervise team; 2006 Employee of the year recipient. Assign task and duties; provide a high level of customer service to internal and external clients. Co-manage and assist the departments and its entirety. Advanced troubleshooting, accurately answer accounting questions, chart configurations, disciplinary actions, payments and research. Coordinate staff presentations, training, memos, and communication as a liaison between management and the team. Over see the accuracy and professionalism of… Show more Supervise team; 2006 Employee of the year recipient. Assign task and duties; provide a high level of customer service to internal and external clients. Co-manage and assist the departments and its entirety. Advanced troubleshooting, accurately answer accounting questions, chart configurations, disciplinary actions, payments and research. Coordinate staff presentations, training, memos, and communication as a liaison between management and the team. Over see the accuracy and professionalism of the team's communication with our customers and other departments. It is my duty to monitor calls on a monthly basis verifying that our team is providing accurate information, customer care, courteousness, and following the complete guidelines and methods provided by training. I also evaluate account history for special request approval or denial, as well investigate accounting issues and assist with ACR on credit approvals and or denials on returned products that may not be with in warranty. Monitoring the repair status and communicate with the repairs center at Westside Warehousing center. Thoroughly investigate the customer service email mail box to distribute evenly amongst the team to expedite all customer service related request. Assist with organizing a training method for future prospects. Ensure that all new and current agents are following with in company standard and are aware of all policies and procedures from other departments. Show less

Culver City, Ca

2005 Rookie Employee of the year recipient. Provide customer service with good interpersonal skills. Navigate a computerized data system while on the phone. Use computerized system for tracking information, document and research customer concerns. Email based intra-office communication. Handle disputes and complaints. Processes procedures to reduce call volume and increase first contact resolution. Document and process credit card payments.

Anaheim, Ca

Transport and entertain park visitors, Control park flow for parade shows. Ensure a pleasant experience to all guest. Follow designed script in several work area. Jungle Cruise and Indiana Jones cast members. Entertain guest daily on attractions. Enchanted Tiki Room Host.

Psychology

Activities and Societies: Black Business Association, Black Student Union, EOP Counselor Psychology

Student, Criminal Justice

High School Diploma, General Studies